TP link connection

TP link connection
TP link connection
2020-01-10 12:52:53
Model:Adapter
Hardware Version:
Firmware Version:

hello, my powerline adapter AV600 suddenly loses connection. It workt fine for 3 months. Now my wifi still get lost. What to do?

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#1
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11 Replies
Re:TP link connection
2020-01-10 15:43:55
Hello, I have the same problem, it worked fine for 4 weeks and now the wifi stops av600 and needs reactivation. This seems to be a hardware problem, I need help
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#2
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Re:TP link connection
2020-01-14 12:27:34

@isi 

 

Hello, we have some AV600 products, please tell us the model number of yours. You can find it on the back panel of the actual device.

 

Please help us to confirm the information below so that we can locate this issue and try to fix it.

 

1. What is the light status of the powerline adapter when the connection drops out? Please click here to check the IP address and default gateway with your device connected to the powerline adapter.

2. At the same time, can you get internet from the main router by wired cable? 

3. Have you ever tried to change another wall socket to plug them and verify whether it works? Or you can plug them into the same room and test the stability.

4. Besides, please ensure that the firmware is up to date.

5. You can refer to the instruction below to narrow down the root cause also.

https://www.tp-link.com/support/faq/2230/

 

Any updates, please let us know.
Have a nice day. 

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#4
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Re:TP link connection
2020-01-14 12:44:38

@Kevin_Z I will try that and give the type but it is strange that nothing has changed but after now 3 months it doesn't work anymore.

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#5
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Re:TP link connection
2020-01-14 12:58:52

@Kevin_Z Model : TL-WPA4220(EU) ver:4.0

S/N 2194377A00253

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#6
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Re:TP link connection
2020-01-14 14:10:04

@ThomasWal 

 

tl-wpa4220(eu)  s/n 2197562A03716   ver 4.0

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#7
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Re:TP link connection
2020-01-14 14:38:58

@ThomasWal 

 

enclosed the ip etc

File:
tp link.jpgDownload
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#8
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Re:TP link connection
2020-01-14 16:22:52
File:
IMG_3011.JPGDownload
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#9
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Re:TP link connection
2020-01-16 08:20:06

@Kevin_Z 

Can you help me?

File:
IMG_3011.JPGDownload
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#10
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Re:TP link connection
2020-01-16 09:01:32

@ThomasWal 

 

Partial help for Windows 10, open  device manager and uncheck allow the computer to turn off (power management) see enclosed

 

 

 

File:
adj tp.jpgDownload
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#11
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Re:TP link connection
2020-01-16 09:04:15

@isi But the wifi drops also from my phone. Why is the connection with the adapter still getting dropped?

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#12
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