Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
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I've faced basiccally two kind of problems. Am I received a faultly product?
- Sometimes in some of my connected devices showing "no internet access" but at the same time the other routers connceted with same internet have internet access.
- Sometimes Some device could not connected to the router but the wifi are showing in the list. After some time of tring it show "limited connection" even I'm setting beside the router.
Every time at the time of problem I instantly connected to my another router which is tplink TL-WR841N, connected to the main WAN and that was working perfectly. Archer c6 is connected with the WR841n with wire and dynamic IP setup.
The problem always fixed every time after restart the router. I need to restart the router almost two to three times a day which the other one is on from long time. I've even forgot when I've turned off my WR841N.
Does I've received a faulty archer c6.
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Hi Kevin, I have C6 v2.0 EU with latest official firmware: 1.3.6. Same thing, random WiFi unavailability.
1. Smart connect is disabled
2. Mesh disabled (not working, I see duplicate networks, but you know this issue already)
3. Wired & 5G works fine (internet access), 2.4G random failures. Wired is computer, 5G is laptop.
4. To restart the service is enough to change 1 parameter in the wifi settings, like power, no need for full reboot
5. Same SID for 2.4G & 5G
6. Other 2.4G devices: Android based, around 4 of them
7. Setup of only 802.11 g/n mixed protocol, hidden SIDs, high power, channel & channel width set to Auto
8. No Guest network
9. Router set in AP mode, wired to the ISP router, DHCP server set on Auto, static IP assigned on ISP Router based on MAC
10. Doesn't recover itself, needs Wifi reboot
11. Nothing in the logs from web interface, all messages on INFO level
12. Router setup to reboot every day at 5:30AM
13. All devices cannot see the 2.4G Wifi as it's not visible
Thank you
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The beta firmware has improved the stability but not completely. I have been getting timeouts on pinging routers ip(192.168.0.1) especially when I use AES as my password encryption.
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@Kevin_Z is there anyway to go back to the original firmware? I don't think i had this many issues back on the first firmware. I would prefer testing it with original one before disposing of this router.
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Its been months and months with those issues and TP-Link is unable to resolve it.
I believe its time to act as a serious company and start a return program for all of us who bought this problematic device. (return the money, or replace it with a router that actually works)..
It is unacceptable to ask from your clients to test firmwares and do troubleshooting for months over and over again.
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I totally agree with you. Having similar issues. Tried a bunch of beta FW with no luck. I think the C6 is faulty from the origin and no beta FW could fix it. I'm restarting, hard resetting the C6 router every 2-3 days in order to re-connect to the internet. Another dimension of "frustration".
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Are the devices still able to see the 2.4G network when they disconnect from it? Please try to upgrade the router firmware we provided on this thread, then monitor.
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Unfortunately the issues have restarted, with the Beta firmware, intermittant connections on 2.4
I have now bought a separate router for wifi access , very dissappointing
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Hi Kevin, as per my comment point #13 the 2.4G network is not visible anymore to any device (even to the laptop that uses the 5G, I cannot see the 2.4G network listed anymore) when the issue occurs.
I see no point in upgrading the firmaware to a beta version that doesn't fix the issue - as per other comments here.
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The same question we want to ask again: are the devices still able to see the 2.4G network when they disconnect from it? If they can still see the network, can you connect them back? Was there any error message?
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