Major Deco M5 HW version confusion!

Major Deco M5 HW version confusion!
Major Deco M5 HW version confusion!
2020-01-21 14:57:31 - last edited 2020-01-23 01:48:19
Model: Deco M5
Hardware Version: V1
Firmware Version: 1.3.1 Build 20190617 Rel. 47476

Ok. So I just had my main node crash and refuse to come back up and was forced to hard reset it and re-setup my whole network. I'm supremely annoyed to find out that there's no config backup mechanism. What? How the heck does a product like this ship without a config backup? Nuts! But that's a rant for another day. I came here looking for clarification about my hardware version to seek possible firmware upgrade options (to maybe fix the above annoyance) and now I'm super confused. The web interface (and app), see picture below, says "M5(1.0) 1.3.1 Build 20190617 Rel. 47476". So that's HW v1.0. Cool. Checking for updates via the app says I'm up to date and manually checking the support page for HW v1.0 indeed says that is the latest. However, twist! I check out the sticker on the underside of my M5 and it says CA/2.1. That means it's actually HW v2.1. What is this nonesense? There's no v2.1 to select in the combo and the latest v2 FW release is of course different than the v1 FW. So what M5 do I have? v1 or v2 or what? Why is the HW not properally identifying itself to the FW to get the correct update? Is the SW reporting of model M5(1.0) only so because it was incorrectly shipped with v1 FW? Have I been scammed? What. The. Heck? Please advise.

 

 

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2 Accepted Solutions
Re:Major Deco M5 HW version confusion!-Solution
2020-01-22 02:07:51 - last edited 2020-01-23 01:48:19

@jbrockerville 

 

Hello, sorry for the inconvenience caused here. Actually the Deco V2.1 is the same as V2, and V2 share the same firmware with V1; you can install the latest firmware for Deco M5 V2 manually via the web UI. 

 

May it help. 

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Re:Major Deco M5 HW version confusion!-Solution
2020-01-23 01:39:34 - last edited 2020-01-23 01:48:23

@jbrockerville 

 

Hello, the Deco M5 share the same firmware, that is why you install the firmware for V1 on your V2.1 unit. And you can install the firmware for V2 on this Deco manually as I said earlier. 

 

Good day. 

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Re:Major Deco M5 HW version confusion!-Solution
2020-01-22 02:07:51 - last edited 2020-01-23 01:48:19

@jbrockerville 

 

Hello, sorry for the inconvenience caused here. Actually the Deco V2.1 is the same as V2, and V2 share the same firmware with V1; you can install the latest firmware for Deco M5 V2 manually via the web UI. 

 

May it help. 

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Re:Major Deco M5 HW version confusion!
2020-01-22 04:23:18

@Kevin_Z 

 

Thanks for your reply, but that doesn't clear things up. The problem is the FW thinks the HW is v1, but the serial sticker on the back says it's v2.1. Which is it? Can I flash v2 FW to this device?

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Re:Major Deco M5 HW version confusion!-Solution
2020-01-23 01:39:34 - last edited 2020-01-23 01:48:23

@jbrockerville 

 

Hello, the Deco M5 share the same firmware, that is why you install the firmware for V1 on your V2.1 unit. And you can install the firmware for V2 on this Deco manually as I said earlier. 

 

Good day. 

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Re:Major Deco M5 HW version confusion!
2020-01-23 08:46:58

@jbrockerville 

 

hardware v1 is easy to spot - the power cord and adaptor are different.  V1 has a USB-C power connector .  V2  has a typical, round, connector.  

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Re:Major Deco M5 HW version confusion!
2020-03-03 10:30:29
how about deco m5 v3? what's the difference?
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