MR6400 LTE Dropping

MR6400 LTE Dropping
MR6400 LTE Dropping
2020-02-15 00:25:36
Model: TL-MR6400
Hardware Version: V4
Firmware Version: 1.10.0 0.9.1 v0001.0 Build 190521 Rel.38696n

I have the MR6400 with a Vodafone Spain SIM and the connection drops from time to time after a while it recovers alone, but other times I have to restart the router.

 

Attachment WAN configuration: 

 

 

The current Status:

And the logs with the fail: 

 

0
0
#1
Options
9 Replies
Re:MR6400 LTE Dropping
2020-02-15 05:45:52

@Touceda Hi, you can try to manually set up DNS to 8.8.8.8 and 8.8.4.4 in the DHCP module(Advanced>>Network>>LAN settings>>DHCP server).

 

By the way, how often the issue happens? Can you get a stable connection when you use the same SIM card on the phone directly? Do you have other SIM card can be test on this router?

 

Finally, please help to get the system log and the Status page when you lost the internet.

1
1
#2
Options
Re:MR6400 LTE Dropping
2020-02-15 10:44:15

@Marcia.Zhang 

Hi, thanks for your quick response.

It happens the same several times on the same day. I have tested the SIM on the phone and it remains stable without any fall. I have tried with a movistar sim that I have on another router and the same thing happens, which on your router does not drop the connection.

I enclose the current configuration that I have in DHCP:

I attach a txt with the log.

 

Thank you very much for your help. Let's see if we can find a solution.

File:
log.txtDownload
0
0
#3
Options
Re:MR6400 LTE Dropping
2020-02-20 19:09:21

@Marcia.Zhang 

 

Hi,
Have you been able to review something? since it is impossible to use the connection through the device.

0
0
#4
Options
Re:MR6400 LTE Dropping
2020-02-21 12:25:19

@Touceda 

 

Thanks for your valued reply; 

 

Regarding this unstable connection issue, we released a firmware which you can install and take some time to test the performance.

 

We will email you the download link and the information we need to do further analysis to locate this issue.

 

Please check your inbox. Good day. 

 

0
0
#5
Options
Re:MR6400 LTE Dropping
2020-03-29 23:33:49

@Kevin_Z

Hi I have v3 model and my connection drop many time to day.

Please help me.

0
0
#7
Options
Re:MR6400 LTE Dropping
2020-06-04 08:38:15

@Kevin_Z 

 

Hi.

I have the exact same problem, although it seems to be most prevalent when more than 5 WiFi devices are connected.

I downloaded the latest firmware version provided on the support page, which turned out to be older than the the firmware that the device had loaded at purchase - however, the same problem persists with both.

 

Currently:

 

I am wondering if I can also get this new firmware for my device? TL-MR6400 v4 (South Africa)

 

0
0
#8
Options
Re:MR6400 LTE Dropping
2020-06-04 08:42:41
BTW - when I use the web interface to look for online firmware upgrade, it always says my firmware is up to date, even though I have loaded an older firmware .... ?
0
0
#9
Options
Re:MR6400 LTE Dropping
2020-06-14 09:29:39

@Touceda  Hello, I have the exact same issue with the archer mr600, got the same with an old 525 huawei and another provider, but never happened with my oneplus 6 phone used as modem, so.....wondering where is the problem!

0
0
#10
Options
Re:MR6400 LTE Dropping
2020-08-02 18:10:29

@Touceda 

 

Hi, I am planning to purchase this device. But I am worried about the current problems being posted on the same device here in community. 

 

Does your problems got resolved till now ?

Asha Kanta Sharma Assam, India
0
0
#11
Options