Vr400 keeps disconnecting from internet

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Vr400 keeps disconnecting from internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Vr400 keeps disconnecting from internet
Vr400 keeps disconnecting from internet
2020-03-31 06:37:00
Model: Archer VR400  
Hardware Version: V2
Firmware Version:

I have vr400 and I keep losing internet from time to time for at least a few min. Both wifi and LAN.

When I look on my phone its connected to the wifi but it says "internet may not be available"

 

My internet supplier says he didn't see any disconnections on his side.

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#1
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28 Reply
Re:Vr400 keeps disconnecting from internet
2020-05-04 00:54:14

@Saydon 

 

I've been having the same problem with the same model for months. I tried everything but nothing seems to fix the unstable connection. Can someone please help?

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#2
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Re:Vr400 keeps disconnecting from internet
2020-05-20 18:53:58

I have the same issue here. Random disconnects that are not an actual sync drops. Happens more often when using the full upload bandwidth. Takes several minutes to recover or needs a reboot. ISP says no issue, doesn't do it with my old Openreach modem etc. 
 

Firmware Version:0.2.0 0.9.1 v0070.0 Build 170719 Rel.63031n

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#3
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Re:Vr400 keeps disconnecting from internet
2020-06-05 08:06:59

@Saydon same problem here, tried factory restoring but still nothing. loosing connection mulitple times per day now

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#4
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Re:Vr400 keeps disconnecting from internet
2020-06-26 22:56:12

Same here, late evening or overnight it disconnects, I don't see it rebooting in the logs. I saw a suggestion elsewhere that V3 hardware (eg C1200) got this update on 13.05.2020:

 

"Improved connection stability, fixed issue that router disconnects due to frequent DHCP requests"

 

I think we need to persuade TPLink to issue a firmware update for our VR400 V2 to address that issue that seems like the one we are suffering.

 

I've already asked Support for this - I would ask everyone on this thread to contact TPlInk support too and request the same, hopefully they will then do it.

 

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#6
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Re:Vr400 keeps disconnecting from internet
2020-07-04 23:16:31

@Saydon Hooray a new firmware release has been issued... good luck to everyone, hope this resolves our issues

 

https://www.tp-link.com/en/support/download/archer-vr400/#Firmware

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#7
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Re:Vr400 keeps disconnecting from internet
2020-07-06 08:43:35

@sc597 So far so good... no issues since new firmware deployed.. 

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#8
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Re:Vr400 keeps disconnecting from internet
2020-08-16 18:56:04

@Saydon 

Iam updated to latest version and still facing that issue

internet goes off though internet lamb light is on 

i try to disconnects from settings it doesn't work you have to reboot 

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#10
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Re:Vr400 keeps disconnecting from internet
2020-08-16 19:26:15

@zageng To be honest I think I've had the issue subsequent to applying the new firmware, so not fixed. Sigh...

 

There is a newish EU firmware on the official site, maybe worth trying that?: https://www.tp-link.com/uk/support/download/archer-vr400/v2/ 

 

ArcherVR400(EU)_V2_200706
Published Date: 2020-06-28
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#11
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Re:Vr400 keeps disconnecting from internet
2020-08-16 22:44:46

@sc597 

i have just installed that firmware a few hours ago

that firmware is found on UK site only and not found in our country let's see if it will fix the problem

I don't know why tplink doesn't release it for all countries at one time

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#12
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Re:Vr400 keeps disconnecting from internet
2020-08-18 23:31:50

@zageng 

Is problem solved? Mine continues.

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#13
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