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Deco W2400 consistent interruption in voice communication (voice apps skype, bluejeans, ..etc)

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Deco W2400 consistent interruption in voice communication (voice apps skype, bluejeans, ..etc)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ah365

2020-04-15 05:35:09 - last edited 2020-04-15 05:51:15

Posts: 1

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Registered: 2020-04-15

Deco W2400 consistent interruption in voice communication (voice apps skype, bluejeans, ..etc)

2020-04-15 05:35:09 - last edited 2020-04-15 05:51:15

Model: Deco W2400

Hardware Version:

Firmware Version: 1.1.0 build 20190823 rel. 48803

setup:

Operating mode: router

2 PACK, master in hallway connected to modem NETGEAR CM500 through ethernet, slave in bedroom upstairs wirelessly connected.

2.4 GHz is enabled

5 ghz is enabled

IPv6 is disabled

DNS: 8.8.4.4 (tried 8.8.8.8 no difference)

QoS: disabled

download speed is good (~90 Mbps), I've 100Mbps plan from xfinity.

macbook connnected to master deco through wifi, Tx rate:867Mbps.

problem:

voice apps are unstable (other side can't hear me most of the time, different people different apps), although I can hear and see video chat.

I suspect there is latency problem and not the speed.

1 Reply

David-TP

2020-04-26 10:52:21

Posts: 12872

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Registered: 2020-04-14

Re:Deco W2400 consistent interruption in voice communication (voice apps skype, bluejeans, ..etc)

2020-04-26 10:52:21

@ah365

Hi,

What's the device you used to perform video chat? A laptop or phone? What's the OS and version of the device?

When the problem occurs, is your client connected to the main Deco or the slave one? You can try to download a ping app on your iPhone, and then try to ping the Deco's LAN IP address and a website such as www.google.com, and then check if the network is normal.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Deco W2400 consistent interruption in voice communication (voice apps skype, bluejeans, ..etc)

Deco W2400 consistent interruption in voice communication (voice apps skype, bluejeans, ..etc)

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