E4 not connecting on higher speed

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

E4 not connecting on higher speed

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
E4 not connecting on higher speed
E4 not connecting on higher speed
2020-05-30 15:50:02
Model: Deco E4  
Hardware Version:
Firmware Version:

Hi 

 

I recently purchased a set of Deco E4 units. It connected easily and worked well. At the time, I had a Fibre connection with 40mbps download and 20mbps upload. The E4 units were operating at the same speed as the main fibre router. 

 

I then upgraded my fibre line to 100mbps down/50mbps up. 

 

However, the E4 units aren't operating at the higher speed. They're peaking at about 60mbps. 

 

If I connect directly to the 5ghz network on the router itself, I get speeds of 100mbps. If I connect directly to the 2.4ghz network on the router itself, I get speeds of about 50mbps which makes sense. 

 

But the E4 doesn't go above 60 even though it's been set to connect to both 2.4 and 5. Even disabling the 2.4 option doesn't remedy it. It's almost as if though it's unable to use the router's 5ghz network. Fyi, the main E4 unit has a hard ethernet connection to the main router. 

 

Any thoughts or suggestions would be highly appreciated. 

 

 

  0      
  0      
#1
Options
10 Reply
Re:E4 not connecting on higher speed
2020-05-30 19:59:16

@SajidG 

 

Who is your isp?

  0  
  0  
#2
Options
Re:E4 not connecting on higher speed
2020-05-31 11:07:36

Hi @mastermjr2004. I live in South Africa. My FTTH isp is Vodacom. 

  0  
  0  
#3
Options
Re:E4 not connecting on higher speed
2020-05-31 12:54:23

@SajidG 

 

Is the main deco setup in router mode or access point mode?

  0  
  0  
#4
Options
Re:E4 not connecting on higher speed
2020-05-31 13:00:54

@mastermjr2004 Currently setup as an access point. I've tried both options. Same result. 

  0  
  0  
#5
Options
Re:E4 not connecting on higher speed
2020-05-31 13:27:42

@SajidG 

 

Have you switched off the wifi feature on your isp router?

  0  
  0  
#6
Options
Re:E4 not connecting on higher speed
2020-05-31 14:13:20

@mastermjr2004 Yes, tried that too because I suspected there might be interference. No luck. 

  0  
  0  
#7
Options
Re:E4 not connecting on higher speed
2020-05-31 16:54:27 - last edited 2020-05-31 16:55:12

@SajidG 

 

Alright, can you please turn the modem/router and all deco devices off. Turn on Modem/router first and once that has booted, turn the main deco and other decos on and try the test again.

 

 

  0  
  0  
#8
Options
Re:E4 not connecting on higher speed
2020-05-31 17:46:22

@mastermjr2004 Just tried that. No luck. The strange thing is, the upload speed is perfectly fine at 50mbps+. 

  0  
  0  
#9
Options
Re:E4 not connecting on higher speed
2020-05-31 17:57:51

@SajidG 

 

i have just had a look on the tp-link deco e4 FAQ and they recomment trying this below;

 

Case 1:

1.       Disable QoS features on the Deco app, set Application Priority as Standard and clear all High Priority settings.

2.       Reboot the main Deco and test the speed again.

  0  
  0  
#10
Options
Re:E4 not connecting on higher speed
2020-06-01 12:47:53

@mastermjr2004 No change unfortunately. 

  0  
  0  
#11
Options

Information

Helpful: 0

Views: 792

Replies: 10

Related Articles