Slow & Unstable Archer AX50

Slow & Unstable Archer AX50
Slow & Unstable Archer AX50
2020-06-11 10:05:39
Hardware Version: V1
Firmware Version:

Bought & installed the Archer AX50-AX3000 in April (1+ month back). Experience has been very poor.

 

Internet throughput is worse than my 2 yrs old AC router from SingTel. Using the same machine at the same location, speeds achieved are less than half of that by the AC router. Router is already running the latest firmware. Unit also runs hot. 

 

Did not get better throughput.

Did not get better range.

Did not get better usage experience.

 

All the reasons for the purchase is not met. Can i get a refund?

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#1
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33 Replies
Re:Slow & Unstable Archer AX50
2020-06-12 06:22:37

@IzK 

 

Hello, sorry to hear the speed and coverage are not as good as expected, please help verify some details and we will try to fix it together:

 

1. May I know the model number of your AC router? What is the speed you can get when you connect a computer or phone to it?

 

2. Without any devices connected, please connect one computer to the AX50 directly and go to speedtest to run the test for 3 times and show us the screenshots of the test results.

And please tell me the wired link speed at that time, how to get that? You can refer to the below link.
https://www.tp-link.com/en/faq-2265.html

 

3. As per the heat issue you mentioned, please put the router in a well-ventilated location or mount it vertically on a stand that permits the free flow of air, and use a fan to cool the router, a regular fan or USB fan is fine.

 

4. You can refer to the below instruction to narrow down the issue as well.

https://www.tp-link.com/en/faq-2170.html

 

Good day.

 

 

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#2
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Re:Slow & Unstable Archer AX50
2020-06-12 17:26:52 - last edited 2020-06-12 17:28:27

@Solla-topee 

 

1. Model: Archer AX50 (US) Ver.1.0

 

2. Throughput test (UTP) - 900+ Mbps

 

3. Throughput Test (5G, 2m away from router) - less than 200 Mbps

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#3
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Re:Slow & Unstable Archer AX50
2020-06-13 20:29:00

I also have a similar problem, always reaching 200mbps at max. I had this problema with Archer C2300 as well. Does TP-Link just produces routers with this throughput? LOL

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#4
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Re:Slow & Unstable Archer AX50
2020-06-14 04:53:51

Same here.

 

Got the box yesterday and tried with it the whole day.

 

With wireless, never able to hit 300M at all even though wired connection can goes 900+ on a 1G connection.

 

Saw a lot of comments with QoS so even downgraded the firmware to 1.06, setup via web browser bypassing the tether app.

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#5
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Re:Slow & Unstable Archer AX50
2020-06-15 03:07:34

@IzK  @b0x 

 

Hello,

 

Sorry about the speed issue.

 

Can you please check the QoS settings on the AX50? You may try to disable it or ensure you are giving the correct bandwidth you got from your ISP, then check the speed again.

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#6
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Re:Slow & Unstable Archer AX50
2020-06-15 04:06:44

 

Solla-topee wrote

@IzK  @b0x 

 

Hello,

 

Sorry about the speed issue.

 

Can you please check the QoS settings on the AX50? You may try to disable it or ensure you are giving the correct bandwidth you got from your ISP, then check the speed again.

@Solla-topee 

 

It is on standard (max) setting. How can it be disabled? I do not see such an option on the Tether app.

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#7
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Re:Slow & Unstable Archer AX50
2020-06-15 07:30:08

@IzK 

 

Hello,

 

On the Tether Homecare page-QoS, check and ensure it is on the Standard Mode, then get back to the Clients' page, check all the clients connected to the router and ensure the High Priority is disabled.

 

May it help.

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#8
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Re:Slow & Unstable Archer AX50
2020-06-15 10:27:20

 

Solla-topee wrote

@IzK 

 

Hello,

 

On the Tether Homecare page-QoS, check and ensure it is on the Standard Mode, then get back to the Clients' page, check all the clients connected to the router and ensure the High Priority is disabled.

 

May it help.

@Solla-topee 

High Priority has been disabled since day 2 when i did some testing and realised that it did not improve but in some instances caused slower network connections.

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#9
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Re:Slow & Unstable Archer AX50
2020-06-23 15:49:06
It's get less worse when I set to default settings, without any custom configuration. This happened to C2300 as well. Unfortunately, I can't reach max speeds in LAN with cable + wireless and rarely reach 240mbps from ISP.
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Re:Slow & Unstable Archer AX50
2020-06-24 08:50:33
@Solla-topee Do you have an update for the community as to what can be done to improve the situation? We've spent money on equipment that has failed to deliver many of the claims and expectation. The inability of the AX50 to perform is untenable. Please provide an appropriate response.
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