no internet surfing to router

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no internet surfing to router

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no internet surfing to router
no internet surfing to router
2020-06-19 04:00:30
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.3.0 Build 20200402 rel.52000(4555)

i have tplink archer c6 router via onu(optic fiber cable) alliance broadband connection. i use onu to my pc direct connection the internet is maximum speed and ping reply is perfect, but use internet via router my internet speed is very slow and my ping reply is very high

solve this problem, to use a better service

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Re:no internet surfing to router
2020-06-19 06:33:54

@atanu 

 

Sorry to hear the speed is not as good as expected, please help verify some details and we will try to fix it together:

 

1. What is the internet speed you can get when you connect the computer to your onu directly? With Archer C6 connected to the modem, please connect the same computer only to the Archer C6 and verify the speed again.

 

2. When devices connected to the Archer C6, are both wired speed and wireless speed slow or only 2.4G is slow? Please also verify the wired/wireless negotiation speed of your computer/smartphone so that we can rule out whether it is the negotiation speed which affects the actual speed. 

https://www.tp-link.com/support/faq/2265/

 

3. Ensure that the firmware is up to date. 

 

4. And try to disable NAT boost under advanced-system tools-system parameters page.

 

Any updates, please let us know. 

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#2
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