Trend Micro subscription

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Trend Micro subscription

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Trend Micro subscription
Trend Micro subscription
2020-06-22 13:10:43 - last edited 2020-10-24 10:22:59
Model: Deco M5  
Hardware Version: V3
Firmware Version:

Hi, 

 

I'm interested to know the potential ongoing cost of the Trend Micro anti-virus subscription after the initial 3 years, but can't find anything about it in any of the documentation I have. Does anyone have further details or is it a case of 'wait and see'?

 

I'd rather not replace my system every few years just because one of the features could cost more to subscribe to than the system itself, for instance. 

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Re:Trend Micro subscription
2020-06-27 12:07:26 - last edited 2020-10-24 10:22:59

@TP-Link_Deco Any update on this, please? 

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Re:Trend Micro subscription
2020-07-02 07:02:59

@richpriest 

 

Hello, thank you for bringing this up.

 

There will be a new HomeCare service, which will be concurrent with the current Trend Micro HomeCare service, but that is still in the preliminary stages. More information will be made available at a later date.

 

As far as the time frame that may change as we are still finalizing that. It will be different, but unfortunately, I am not able to give specifics except that more information will be made available later.

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Re:Trend Micro subscription
2020-10-24 10:22:53
Any updates?
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Re:Trend Micro subscription
2020-12-03 19:30:24
Hi, Any updates please? It's been 5 months since this response...
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Re:Trend Micro subscription
2020-12-11 10:28:57 - last edited 2021-08-23 10:55:55

@richpriest 

Hi, Sorry for the delay.

Currently, the Homecare service on the Deco products is still free.

And there is still no updated news about the Trend Micro subscription.

 

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Re:Trend Micro subscription
2020-12-27 16:38:09

@TP-Link hi, thanks for the reply. It's not updated since the 18th November, the day I updated my M5s to 1.5.1. is there an update as to the status of fixing this as there are several threads on the forum about it

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Re:Trend Micro subscription
2021-08-09 12:40:51

@richpriest Hi, 

 

Any update? It's been a year into the 3 year subscription without any idea of ongoing costs...

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Re:Trend Micro subscription
2021-08-11 03:46:22 - last edited 2021-09-06 09:41:58

@richpriest 

Hi,

Till now, TP-Link HomeCare TM is still free and there is still no updated news about the potential ongoing cost yet.

Can I still use the TP-Link HomeCare or HomeCare features after the complimentary expires?

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#9
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Re:Trend Micro subscription
2021-09-06 09:22:18
My concern is we get to year 3, TP-Link then decides that it'll now be £10 a month to continue using one of the core features of the system, making it yet another subscription service. At present, the situation makes it appear that the Decos I have are now a time-limited system unless I pay up. If this is the case, then I'll be moving to a different provider, as I'm not paying £hundreds to then pay a subscription on top.
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