Solution Wi-Fi 6 TX3000E can’t be detected
To use the latest supported 802.11AX wireless network card, I bought TX3000E to work with my Wi-Fi 6 router, but unfortunately, it brought me great difficulties to install and use it. My computer did not even recognize its wireless existence.
TP-Link FAQ display requires the computer to detect the network card device, but my computer cannot identify the device. It doesn't show anything in the device manager.
After looking up relevant information on the forum and consulting relevant personnel of TP-Link, they gave me some suggestions, hoping to bring some help to you.
Suggestion one:
Change another PCI-E port, especially don’t use the PCI-E 16X, you can use PCI-E 4X/1X or other ports.
I change to install my TX3000E to the PCI-E 1X interface.
Suggestion two:
Upgrade the BIOS on the motherboard.
Since I was using ASUS H170 PRO GAMING ATX LGA1151 Motherboard, I updated my BIOS on the official site.
So excited to me it worked, I could see the TX3000E in my device manager and installed the driver to use!!!
Suggestion Three:
Get into Windows safe mode to install the TX3000E.
One forum user told me that he successfully installed the network card after entering safe mode.
He shared TP-Link's official information with me, which may help some people.
How to get into Windows safe mode: https://www.tp-link.com/support/faq/791/.
Suggestions Four:
Test the adapter on another motherboard/computer.
If you can get the adapter work on another motherboard, it's probably incompatible with the specific motherboard, you will need to work it out with the TP-Link engineers. Prepare the model number of your motherboard that is not working with the adapter in case they need to investigate or debug.
Suggestions Five:
I also saw some customers in the community mentioned their adapter cannot be detected adapter the PC is restarted, I, fortunately, don't have this issue with mine, but I think you can try to disable the Power Management on the PC to give it a shot.
You can launch the Device Manager, double click the Wireless Adapter, then you will find the Power Management, uncheck the Allow the computer to turn off this device to save power, save this to monitor again:
If you have the same problem, I hope these suggestions can help you!
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@RaidenBoy Does it still works now ? I remembered I did try it before but it works awhile and the issue came back.
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@Jarrod well the thing is.. nope.. after the process that i make i thought it works well, but for a few days it didn't show again, and the temporary solution for me again is to make my pc sleep and wake.. it's really annoying.
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@Jarrod The solution was worked for me, however it just a temporary fix
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Should have visit this community before purchase. I have the same problem of wifi card not able to detect after shutting down, and the temporary way of putting computer to sleep and wake up doesn't detect it too.
Contacted support, but no real solution given. Anyone managed to have a permanent fix since it is already 2022
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@Jverse
Somehow, I no longer have the Wifi card issue. It's fixed. But I did the same thing each day when my computer did have the problem.
When you start the computer and Windows has loaded, if the Wifi card is not recognised, shut the computer down - DO NOT put it to sleep. Once the computer is completely off, wait about 5 minutes, then start the PC again. It should work now.
Also, make sure you have all Windows updates installed. I feel one of the updates within the past 5 months repaired the problem with the card.
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POSSIBLY SOLVED:
I have the same card type and have had the same exact problem that everyone else is having. For some reason, my card wasn't detected after the next power cycle (sleep, reset, or shutdown). Many attempts at driver updates, bios updating, etc. later, I think I have it figured out.
For reference, I have:
- ASUS ROG B450-F Gaming MOBO
- WIFI Adapter card is in the PCIEX1_3 slot.
SOLUTION:
In the BIOS, "Advanced" tab, under "Onboard Devices Configuration", there is an option for "PCIEX16_3 CONTROL". It was set to Auto, with options for X2 and X4 control.
Manually setting this option from "Auto" to "X2" enables the PCIEX1_2 and PCIEX_3 slots. This has (so far) fixed the problem, as the MOBO now manually enables these lanes and avoids the problem of not activating/detecting the cards in the PCIEX1_3 slot automatically.
I have ran my computer through multiple power cycles and it has worked so far. I will update if it fails.
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Just wanted to share what worked for me on an Asus Z97-A/USB3.1 The posts about editing the bios led me in the right direction. What worked for this motherboard was to go into the bios, select advanced, onboard devices configuration, then under USB3.1 & PCIEx16_3 change the setting from USB 3.1 to PCIEx16_3. This probably only worked for me as I have the card in the PCIEx16_3 slot. I tried other slots prior to this and could not get it to work. I have seen in the bios also being able to change PCIEx16_1 and _2 from Auto to either Gen 1,2,3. Did not want to change those as my video cards are in that slot. Also the short cable for Bluetooth the connect to a usb in the motherboard reached from here. Hope it helps someone.
ASUS Z97-A/USB 3.1
USB 3.1 & PCIEx16_3 [USB 3.1]
This item allows you to switch the bandwidth between USB 3.1 ports or PCIEx16_3 slot.
PCIEx16_3 slot shares bandwidth with USB 3.1.
Configuration options: [USB 3.1] [PCIEx16_3]
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Thank you very much for putting all the effort into sharing solutions here in the community . Really nice sharing
To share the fixes shared by customers like you and help more users, we made a story based on some user-cases so that future users can find this from both here and in the support articles. We will keep this story updated, thank you again for the great work!
If any user experience similar concern, here are some tips that may help.
Fix: TX3000E/TX50E/TX75E Wi-Fi Adapter Not Recognized or Disappears after Waking up from Sleep Mode
1. check PCIe slot configuration settings in Bios
2. check if there is any M.2 Slot that might affect PCIe Slots.
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Hey!
I had the same problem and I tried everything described and more, but nothing worked. Then I found a solution that will help most people in this situation.
Solution:
The drivers on the official website are either outdated or wrong. I resolved the issue by downloading Intel® Driver & Support Assistant which automatically scans and installs drivers for devices. And surely drivers were found, devices were found and after installing automatically lates correct drivers everything worked out of the box as it should have been from the get-go!
Thanks!
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Hi all, I have found the solution, for my case, my motherboard (Auros B450 Elite v1.x) cannot detected network card (AX3000 Wi-Fi 6 Bluetooth 5.2 PCIe Adapter), however after I change my PSU from Corsair CV650 to Thermaltake toughpower gf 750w. my network card was miraculously detected without need put PC into sleep on and turn on back in order to detect the network driver.
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Helpful: 5
Views: 78712
Replies: 68