Deco x60 - Disconnected from Other Decos

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Deco x60 - Disconnected from Other Decos

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Deco x60 - Disconnected from Other Decos
Deco x60 - Disconnected from Other Decos
2020-07-18 17:07:51 - last edited 2020-08-05 12:05:12
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.2.4 Build 20200527 rel. 42769

I have 3 Deco X60 in my house. Lately (after upgrading the firmware) I have noticed that very often the 2 slave decos appear "Disconnected from other Decos" 

 

So I only see the master online

 

I didn't have a problem before and also I used to have a Deco M9 mesh in the same locations and never happened with the M9s

 

Please advise

 

Nuno

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#1
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1 Accepted Solution
Re:Deco x60 - Disconnected from Other Decos-Solution
2020-07-21 06:49:17 - last edited 2020-08-05 12:05:12

@Rider 

 

Hello,

 

Here is a beta firmware to solve this Deco X60 disconnecting issue you reported, please give it a go:

https://static.tp-link.com/2020/202007/20200709/Deco_X60_V1_1.2.4_200707_RE_offline.zip

 

This firmware can be uploaded into the Deco X60 via its web UI:
How to Update the Firmware of Deco
Note: It is suggested to restart all the Deco X60 in your network before uploading this beta firmware.

 

After the firmware is uploaded successfully, please monitor the performance and keep me update with the result.

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#2
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Re:Deco x60 - Disconnected from Other Decos-Solution
2020-07-21 06:49:17 - last edited 2020-08-05 12:05:12

@Rider 

 

Hello,

 

Here is a beta firmware to solve this Deco X60 disconnecting issue you reported, please give it a go:

https://static.tp-link.com/2020/202007/20200709/Deco_X60_V1_1.2.4_200707_RE_offline.zip

 

This firmware can be uploaded into the Deco X60 via its web UI:
How to Update the Firmware of Deco
Note: It is suggested to restart all the Deco X60 in your network before uploading this beta firmware.

 

After the firmware is uploaded successfully, please monitor the performance and keep me update with the result.

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#2
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Re:Deco x60 - Disconnected from Other Decos
2020-09-15 23:29:56
I have the latest firmware 1.2.5 and still having the issue.
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#3
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Re:Deco x60 - Disconnected from Other Decos
2020-09-16 01:36:12

@Idonnotknow 

 

Hello, you need to provide more details then we can speed up the whole process.

 

As you can see that the latest 1.2.5 official firmware has fixed the disconnect issue some customers reported before, it may be a different case if you are still encountering the disconnect.

 

Try to restart all of the 3 Deco X60 nodes and ensure there are not too many barriers or walls between each of them.

 

Good days~

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#4
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Re:Deco x60 - Disconnected from Other Decos
2020-12-22 02:14:28

@Rider I have 3 units, firmware 1.2.6 Build 20201013 Rel 57035. 3 units randomly disconnected and then automatically connected in 1-2 minutes. when discounted  there is no internet at all, you see the light is red.  the Main and satellite 1 hardware connect, Main and Satellite 2 wireless connect in 20 feet.

Also in the "Monthly Report", there are several days shown 0 devices connected. for example, last month, on date 11/4, 11/5, 11/6, 11/7, 11/12, 11/13, 11/15, 11/17, 11/24, 11/25, all those days show 0 total connected Network Devices, this month, 12/5, 12/11 also shows  0 total connected Network Devices. That is impossible because I have Nest, WiFI sprinkler timer, WIFI cameras, WIFI printers, Laptop, Phones, at lease more than 5 devices connect the network 24x7. 

Another symptom is, when the device just connect to the WIFI, run the speed test, it is very fast (200mbps), after a couple of hours, it runs very slow, then run the speed test, it is around 30mbps, disconnect the WIFI, then re-connect it again, it runs fast again. my total connected devices never above 15, most of time are less 10 devices.

Any suggestion?

Thanks

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#5
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Re:Deco x60 - Disconnected from Other Decos
2020-12-22 02:31:38

@TPUsr1 

Hi, please have a check of your message box and there is another firmware provided.

Please update to that firmware first and feel free to update here with further improvement.

Thanks a lot.

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#6
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Re:Deco x60 - Disconnected from Other Decos
2020-12-30 05:19:32
pls send the new firmware to me please
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#7
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