VR400 Firmware Upgrade = No VDSL connection
When I upgraded the modem to the July 2020 firmware release, I was not able to establish an internet connection (Plusnet UK)
The line was syncing but WAN status was 'Disconnected'
Suggest you dont upgrade firmware until this problem is fixed.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello!
After the firmware update, did you try to reset the modem and set up the internet connection type again?
And may I know what kind of connection type did you use for Plusnet, PPPOE? Do you also need Vlan ID?
If possible, can I have a picture of the DSL status page, such as:
Thank you very much~
- Copy Link
- Report Inappropriate Content
Hello!
After the firmware update, did you try to reset the modem and set up the internet connection type again?
And may I know what kind of connection type did you use for Plusnet, PPPOE? Do you also need Vlan ID?
If possible, can I have a picture of the DSL status page, such as:
Thank you very much~
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I have done a full reset and setup from scratch. When I reinstall old firmware works instantly
- Copy Link
- Report Inappropriate Content
Good Day!
For your case, please also help us check the following information:
- What is your original firmware, is it Archer VR400(EU)_V2_170719 or Archer VR400(EU)_V2_200227?
- Since you did not mention VLAN ID, so I guess maybe Plusnet does not need that, so now, could you please try to do the same PPPoE Broadband connection on the computer to see if the computer would get internet, such as https://www.tp-link.com/support/faq/921/
(if the computer would be able to get internet, please try to clone the mac address on the VR400.)--it was under advanced--network--internet-modify(Or add);
Later, the related engineers would get in touch for further assistance.
Thank you~
- Copy Link
- Report Inappropriate Content
@Sunshine thanks for your assistance
Archer VR400(EU)_V2_170719
This version works perfectly
Plusnet requires VLAN 101 which is set
- Copy Link
- Report Inappropriate Content
Did you ever get an answer to this, i have the same problem using the VR400 connecting to PLUSNET ADSL, DSL is connected but internet authentication never takes place.
Rolling back to previous firmware works.
Thanks,
Andrew
- Copy Link
- Report Inappropriate Content
Hello, thanks for bringing this up again.
Please kindly use the previous firmware, and we will soon release a new firmware, good day.
- Copy Link
- Report Inappropriate Content
There is an updated firmware file available, no notes supplied as I don't use the tplink anymore so cannot test it but others following may do.
https://www.tp-link.com/uk/support/download/archer-vr400/v2/#Firmware
https://static.tp-link.com/2020/202012/20201223/Archer_VR400(EU)V2_201104.zip
Merry Christmas all.
- Copy Link
- Report Inappropriate Content
Thank you again for sharing the info with the community. We do suggest our customer upgrade their device to the latest firmware if they encounter an issue.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1663
Replies: 9
Voters 0
No one has voted for it yet.