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Router dead during fault upgrade

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Router dead during fault upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

alaba1

LV1

2020-08-06 15:11:12 - last edited 2020-08-07 05:42:45

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Registered: 2020-08-06

Router dead during fault upgrade

2020-08-06 15:11:12 - last edited 2020-08-07 05:42:45

Model: Archer C9

Hardware Version: V3

Firmware Version:

The router not responding after fault upgrade, during upgrade it stay static at about 30%, after restart, it is not connecting to both tplinkwifi.net, nor 192.168.0.1.

i tried to follow the steps in the manual but unfortunately the step of accessing 192.168.0.1 was not succeful. the only blue line in the router is the two arrows visversa.

1 Accepted Solution

Kevin_Z

2020-08-07 05:42:40 - last edited 2020-08-07 05:42:45

Posts: 21207

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Registered: 2018-12-24

Re:Router dead during fault upgrade-Solution

2020-08-07 05:42:40 - last edited 2020-08-07 05:42:45

@alaba1

Hi,

Do you still use the original power adapter?

Try one more time to hard reset it by holding the reset button or hole for 10s.

It is suggested to refer to the guide below to do a firmware recovery:
https://community.tp-link.com/en/home/stories/detail/582

When and where did you buy this also? If nothing can make it power on correctly, you may need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

Good day.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

Recommended Solution

1 Reply

Kevin_Z

2020-08-07 05:42:40 - last edited 2020-08-07 05:42:45

Posts: 21207

Helpful: 4395

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:Router dead during fault upgrade-Solution

2020-08-07 05:42:40 - last edited 2020-08-07 05:42:45

@alaba1

Hi,

Do you still use the original power adapter?

Try one more time to hard reset it by holding the reset button or hole for 10s.

It is suggested to refer to the guide below to do a firmware recovery:
https://community.tp-link.com/en/home/stories/detail/582

Good day.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

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Router dead during fault upgrade

Router dead during fault upgrade

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