Av2000 internet connectivity slow

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Av2000 internet connectivity slow
Av2000 internet connectivity slow
2020-08-06 19:43:10
Hardware Version:
Firmware Version: V4

Hello, my internet speed from the modem is 1gig - my speed between tp link devices is 300mb and up. A wireless router connected to the main tp link device gets 600mb and devices connected through wireless get very high speeds. Devices connected to any of the other tp link connectors get less than 20mb??

 

only solution I can find is to change the dns settings but how is that relevant for a Powerline extender??

 

please help.

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#1
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4 Reply
Re:Av2000 internet connectivity slow
2020-08-24 11:34:17

@Hemaanshuj 

Good day.

Thank you for your patience.

Let me check the following information first:

  1. Internet speed from the modem is 1G/S; speed from a wireless router is 600m/s; power-line rate on the utility is 300m/s and the final speed via power-line is less than 20m/s, am I right
  2. The only solution you mentioned is to change the DNS, is it on the wireless router or the computer connected to the power-line adapter?
  3. After changing the DNS, how much speed from the power-line then?
  4. Since the power-line rate on the TL-PA9020KIT is a little bit slow, please try to relocate the power-line adapter, far away from the large power consumption machine;

(if possible, plug the two adapters in the same room to check the power-line rate.)

Thank you very much.

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#2
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Re:Av2000 internet connectivity slow
2020-08-24 12:20:22

@Solla-topee hello thank you for responding. Changing DNS at the modem and on my devices did not help. Moving to a different outlet helps in one case but not in another, there is a difference but I still don't see better than 20 mb speeds in one room. Please advise.

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#3
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Re:Av2000 internet connectivity slow
2020-08-31 10:15:15

@Hemaanshuj 

Good day.

Thank you very much for your kind reply.

How long have you had the device and did this issue start since you bought it?

Have you download the powerline utility to see the powerline rate in middle?

tpPLC_Utility_Windows

https://static.tp-link.com/2018/201809/20180904/PowerLineUtility_Win_180816.zip

 

Have you tried to reset the powerline adapters by holding the pair button for 10s, then pair it again?

By the way, where are you located?

Thank you very much!

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#4
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Re:Av2000 internet connectivity slow
2020-08-31 12:08:50

@Solla-topee hello I bought the devices less than 2 months ago and have reset them. Between devices the utility says the speeds are 200mb plus, when I directly connect my computer to the cable modem I get 960mb, connected to the devices I never get better than 80mb.

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#5
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