archer vr400 rate and line attenuation issue

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archer vr400 rate and line attenuation issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
archer vr400 rate and line attenuation issue
archer vr400 rate and line attenuation issue
2020-08-08 15:04:31 - last edited 2020-08-08 15:06:22
Model: Archer VR400  
Hardware Version: V2
Firmware Version:

Hi,

Iam having an issue with my router

Iam getting high data rate and lower line attenuation on huawei ISP basic router

also I have another question does the 4 lan ports of that router support gigabit connection or only one port

also I have seen a video showing that the vr300 gives higher rate unlike this one so why and is it a software issue or hardware issue and how come that happens ? 

with such expensive device

 

 

that is another line 

 

 

 

 

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#1
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7 Reply
Re:archer vr400 rate and line attenuation issue
2020-08-10 02:49:59

@zageng 

Good Day,

Thank you very much for your feedback.

Please refer to the following information:

  1. All 4 LAN ports on VR400 are 10/100/1000Mbps RJ45 Ports,

For the DSL rate issue, you have attached 4 pictures, so I guess the first one is from the Huawei ISP router, and the 2nd is from VR300, the last two are from VR400?

  1. All the 3 routers are tested under the same DSL line, right?
  2. Who is your internet service provider and what kind of connection did you use Dynamic IP, or PPPoE?

After that, please refer to the following suggestions:

  1. Reset the modem once, then remove the DSL splitter if there is any;
  2. Update the firmware of the VR400 to be the latest one: ArcherVR400(EU)_V2_200706

https://static.tp-link.com/2020/202007/20200717/Archer_VR400(EU)V2_200706.zip

 

Thank you~

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/
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Re:archer vr400 rate and line attenuation issue
2020-08-10 07:47:37 - last edited 2020-08-10 07:48:46

@Sunshine 

Hi,

i have already reset the router be4 and tried that 

also it is updated to latest software

tests are for same lines with no time interval disconnected hauwei router and installed tplink router then tried

two readings was we TEdata previously

2 lines in 2 different area in my town from 2 different MSAN cabins

as you can see there is a huge difference for the sake of the huawei one in reading by about 10 mb or 20%, it didn't even raise the snr the get the same snr 

so what should i do ? 

in software update it is updated to latest version

 

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#3
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Re:archer vr400 rate and line attenuation issue
2020-08-16 12:54:48

@Sunshine 

can you reply

also that version doesn't support bandwidth control I don't know why ?

i just figured that I wouldn't have bought if known

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#4
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Re:archer vr400 rate and line attenuation issue
2020-08-17 07:17:27

@zageng 

Good day.

Sorry for the delay.

Since you mentioned that ‘same lines’ and ‘2 lines in 2 different areas in my town from 2 different MSAN cabins’, so I guess even though there are two different locations, the DSL service type is the same and also from the same internet provider?

Have you swapped the location of the VR400 and VR300 to see if there are already lower DSL upstream and downstream info?

And I noticed that on the VR300, the DSL Annex type is Annex A/L/M; while on the VR400, it is only Annex A.

So if possible, please try to change it to the Annex A/L/M to see if that helped;

Later we might need to follow up on your case via email for further assistance.

Thank you very much and have a nice day.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/
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#5
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Re:archer vr400 rate and line attenuation issue
2020-08-17 13:24:49

@Sunshine  mine is the same

 

 

 

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#6
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Re:archer vr400 rate and line attenuation issue
2020-08-30 08:14:10

@zageng 

Good day.

Our engineers already follow up your case via email.

Have you get any email from us # [TP-Link Support #512038]: Forum -221146

Thank you very much!

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/
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#7
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Re:archer vr400 rate and line attenuation issue
2020-08-30 10:28:02

@Sunshine 

they stopped replying to this case 

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#8
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