Archer c6 in access point mode randomly drops all wireless clients. Only fix is to reboot.
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I've had the Archer C6 for a about 6 months. I bought it to use in access point mode with my edgeRouterX as the main router. It has worked fine until last month. At some random point the C6 simply stops handling requests from wirless clients. The only thing that fixes it is a reboot. I also have devices wired to the C6. These devices somehow continue to work just fine. The C6 wireless signal remains up and my wireless devices attempt connect but get stuck in a loop of waiting for an IP address. DHCP is disabled on the C6 (it is in access point mode) and DHCP is enabled on the edgerouterX. All my devices use DHCP, none are configured with a static IP except for the C6.
When the problem occurs I notice that on the tplink web interface it shows 0 wired and wireless clients even after a reboot. Even though there are in fact devices connect and are able to access the internet normally. The only thing that fix this is a factory restore.
What could be the problem? I'm about ready to throw this Archer C6 away. It was really nice until now.
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@Jorge_Abreu btw I have solve the issue by installing UNOFFICIAL OpenWRT firmware. The 5ghz WiFi is working slower, but there are no dropped connection on 2.4.
It's the last router I have ever bought from tplink.
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Sure, we would like to follow up your case and will try our best to figure it out. To better assist you, please provide us with the below information:
1. How many devices are connected to the C6, wired and wirelessly? When the internet disconnects, do you mean the devices that connected to the C6 with Ethernet cables also lost the connection? Did they still get a valid IP address from the C6 or the internet?
2. What if you connect a computer directly to that LAN port from the wall, will it always connected to the internet fine? May I know what is the IP address of the computer when connected directly to the wall?
3. Have you changed the C6 LAN IP address to be the same IP subnet of the internet source? It is also suggested reconfiguring the C6 into an Access Point manually as below:
https://www.tp-link.com/support/faq/1384/ (Case 2)
4. It is also strongly suggested changing with another cat5e or cat6 cabled between the internet port and the C6.
Have a nice day~
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Hello, sorry to hear that. While it is glad to know that you have a stable connection now with the OpenWRT firmware. May I know which firmware are you using, kindly show me the download link if possible?
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Sorry for the late response. I was not notified of your reply and remember this just now. It just happened again.
1. How many devices are connected to the C6, wired and wirelessly? When the internet disconnects, do you mean the devices that connected to the C6 with Ethernet cables also lost the connection? Did they still get a valid IP address from the C6 or the internet?
- By ethernet, just one TV with static IP. It works just fine al the time.
2. What if you connect a computer directly to that LAN port from the wall, will it always connected to the internet fine? May I know what is the IP address of the computer when connected directly to the wall?
- In that case the computer gets an IP from the DHCP server (another router). IP range: 192.168.1.128-254
3. Have you changed the C6 LAN IP address to be the same IP subnet of the internet source? It is also suggested reconfiguring the C6 into an Access Point manually as below:
https://www.tp-link.com/support/faq/1384/ (Case 2)
- Done that... AP was set mannualy. I dont like wizards! :D
4. It is also strongly suggested changing with another cat5e or cat6 cabled between the internet port and the C6.
- I have two Archer C6 with the exactly same configuration in different zones of the house. I have tried to swap them and the problematic one has the same behaviour on the location of the "good" one.
Thank you for your support.
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Hello, thanks for getting back.
May I know how does this disconnect issue happen on the specific Archer C6? It seems it's almost a month when you first report this issue to the community, I guess the issue is not happening frequently?
Try to reset this specific C6 to factory defaults and reconfigure it from scratch, then confirm again if it will be more stable, thanks.
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Basically the SSID disappears and all wifi devices connected to it get disconnected.
Sometimes it takes weeks between occurrences, sometimes it's shorter period, sometimes longer. It's random.
Already reset it in the past without any positive results. Indeed, it was one of my first attempts to solve issue.
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Hello, thank you very much for the update. I have sent you a PM, please check and confirm.
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@Jorge_Abreu
Yea its still happening to mine.
The wireless devices are unable to resolve and IP address on the network. The DHCP messages don't seem to arrive at the wireless devices. They get stuck in a loop of asking for IP and the DHCP server replies but the wireless clients continually send broadcast request for IP address. Also the signal seems disappear occasionally when this issue occurs.
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@Kevin_Z same thing happening here, exactly the same problem, for god sake. I have a tv and the video game connected, the signal drops constantly and comes back quickly, when using netflix and etc. you have the illusion of stability because the video is already partially loaded and when the signal comes back loads the rest, now playing online? has became impossible, cause I lose connection with the server. BRO, HELP ME!
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