Archer c6 in access point mode randomly drops all wireless clients. Only fix is to reboot.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I've had the Archer C6 for a about 6 months. I bought it to use in access point mode with my edgeRouterX as the main router. It has worked fine until last month. At some random point the C6 simply stops handling requests from wirless clients. The only thing that fixes it is a reboot. I also have devices wired to the C6. These devices somehow continue to work just fine. The C6 wireless signal remains up and my wireless devices attempt connect but get stuck in a loop of waiting for an IP address. DHCP is disabled on the C6 (it is in access point mode) and DHCP is enabled on the edgerouterX. All my devices use DHCP, none are configured with a static IP except for the C6.
When the problem occurs I notice that on the tplink web interface it shows 0 wired and wireless clients even after a reboot. Even though there are in fact devices connect and are able to access the internet normally. The only thing that fix this is a factory restore.
What could be the problem? I'm about ready to throw this Archer C6 away. It was really nice until now.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello, are the TV and game device connected to the Archer C6 wirelessly or via a cat5e cable? How about other network service, are they working? Please confirm if the internet LED on the C6 is orange or green when you lose the connection, ensure the connection between the C6 and your ISP modem is good. BTW, who is your ISP and what kind of connection are you using on the C6 WAN?
If only the wireless is unstable, you are suggested to modify the wireless settings on the C6 first, such as wireless channel, channel width and security settings.
Additionally, please try to change the DNS server on the C6 to 8.8.8.8 and 8.8.4.4, then reboot the C6 to confirm.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Thanks for the quick response!
Hello, are the TV and game device connected to the Archer C6 wirelessly or via a cat5e cable?
wirelessly, but my house is not that big, no walls in the way, the problem is that i can't pass the cable without leaving it on the way, and as i have two young daughters, it would be unwise to say the least.
How about other network service, are they working?
same problem in all devices, drop and recover.
Please confirm if the internet LED on the C6 is orange or green when you lose the connection.
green
who is your ISP and what kind of connection are you using on the C6 WAN?
optical fiber, i lose both 5ghz and 2,4ghz, the ssid dissapears and reapears.
ensure the connection between the C6 and your ISP modem is good
they were the first ones I called when the problem started, then a technician came and performed a series of tests, he said that was no problem on their side, so he installed a router and when the internet was stable he looked at me with a smug face
If only the wireless is unstable, you are suggested to modify the wireless settings on the C6 first, such as wireless channel, channel width and security settings.
done that bro, following a guide from here
Additionally, please try to change the DNS server on the C6 to 8.8.8.8 and 8.8.4.4, then reboot the C6 to confirm.
since day one
I have the router for a while, although this problem is not new it was much rarer, after the last update the thing went down the drain
- Copy Link
- Report Inappropriate Content
Hello,
This issue may need to escalate to our engineers, and they will email you, if you are willing to do further analysis, please check your inbox and respond.
Thanks for your cooperation and support. Good day.
- Copy Link
- Report Inappropriate Content
hello! thanks man. the support helped me here, the beta firmware, for now, has been fantastic, all working like charm. I will still have to keep passing some reports to them to see if everything is stable. but nonetheless, thanks for the quick support.
- Copy Link
- Report Inappropriate Content
Hi, glad to know it works, please monitor the stability and let us konw if you have any other inquiries.
Good day~
- Copy Link
- Report Inappropriate Content
@Kevin_Z I'm experiencing the exact same issue. Every few hours router drops all connections, sometimes 2.4GHz SSID disappears, router logs stop abruptly until (it seems) wifi is restarted/reloaded (see after "2020-12-14 16:46:10 dhcps[27739]:" in included attachment). I've tried, as far as I can tell, all remedies suggested in this thread, none of them worked.
Router is in EU version, there's around 10 devices connected, and it's currently on 1.3.6 Build 20200902 rel.65591.
If there's a newer beta firmware available I would like to try it very much, as restarting the router multiple times a day is no fun 😬.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi Kevin,
I have the same issue with HW: Archer C6 v2.0 FW: 1.3.6 Build 20200902 rel.65591(4555) versions.
Nowadays, I need to restart the device four or five times every day. Could you provide me the mentioned firmware in the post? I'll be very pleased to test it.
Thanks in advanced.
- Copy Link
- Report Inappropriate Content
Hello, we have posted the beta firmware here, please find the correct version for your Archer C6, then confirm, thanks:
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 10482
Replies: 45
Voters 0
No one has voted for it yet.