NC200 camera output is very foggy, lens seems dirty inside

NC200 camera output is very foggy, lens seems dirty inside
NC200 camera output is very foggy, lens seems dirty inside
2020-08-10 19:00:16 - last edited 2020-08-13 07:06:11
Model: NC200
Hardware Version: V2
Firmware Version:

The output from one of my NC200 cameras has gradually become unacceptable. Everything is extremely foggy, and cleaning the front of the lens does not help. Is it time to throw the camera away?

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Re:NC200 camera output is very foggy, lens seems dirty inside-Solution
2020-08-13 07:06:07 - last edited 2020-08-13 07:06:11

@Steve71 

 

Hello,

 

May I know it is in Day Mode or Night Mode when the camera image is foggy? If it is in Night Mode, please ensure the camera is not pointing to a window with glasses, which may reflect the IR light and result in a fuzzy image. If you do need the camera point to a window, switch to Day Mode for a try.

 

Additionally, excluding any material like glasses, mental or highlights, .etc in the camera view area, as they will affect the camera image quality as well.

 

If it was pretty good before but is foggy suddenly and nothing of the above can improve it, you may try to reset the camera to its factory defaults and reconfigure it from scratch and confirm again.

 

Good day.

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Re:NC200 camera output is very foggy, lens seems dirty inside-Solution
2020-08-13 07:06:07 - last edited 2020-08-13 07:06:11

@Steve71 

 

Hello,

 

May I know it is in Day Mode or Night Mode when the camera image is foggy? If it is in Night Mode, please ensure the camera is not pointing to a window with glasses, which may reflect the IR light and result in a fuzzy image. If you do need the camera point to a window, switch to Day Mode for a try.

 

Additionally, excluding any material like glasses, mental or highlights, .etc in the camera view area, as they will affect the camera image quality as well.

 

If it was pretty good before but is foggy suddenly and nothing of the above can improve it, you may try to reset the camera to its factory defaults and reconfigure it from scratch and confirm again.

 

Good day.

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Re:NC200 camera output is very foggy, lens seems dirty inside
2020-08-13 10:29:36

@Brook Sorry, it's not glare, the lens has become excessively foggy, day and night.

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Re:NC200 camera output is very foggy, lens seems dirty inside
2020-08-14 07:07:17

@Steve71 

 

Is this NC200 installed outdoor or on the roof of a porch? As you know it is designed to be used indoors, so there might be rain or water going into the lens and it may be damaged.

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Re:NC200 camera output is very foggy, lens seems dirty inside
2020-08-14 10:57:15

@Brook The camera has never been outdoors. It is located in an enclosed porch that is usually quite warm in the summer. Condensation should not be an issue.

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Re:NC200 camera output is very foggy, lens seems dirty inside
2020-08-21 01:23:54

@Steve71 

 

Hello,

 

If this is the case, you may need to contact the local tech support to check the warranty cause the device seems faulty.
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

 

Good day. 

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