TL-MR100 disconnected many times per day
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I've been facing frequent disconnects like other MR models. Signal strenght is 100% and router to my device distance is not more than 3 meter.
So far I've tried following steps.
- Creating custom network profile
- Setting 4G only mode
- Setting channel number to 1
- Setting DNS to 8.8.8.8 and 8.8.4.4
- Disabling firewall
- Setting channel width to fix value. (tried both 20MHz & 40MHz)
None of these worked. Also disconnects doens't happen at fix time, it's random. Something it happanes twice in a minute.
So far I've seen only following text in the log when disconnect-reconnect happens.
2020-09-07 15:34:57 [6] System: Device(XX:XX:XX:XX:XX:XX) leaves 2.4G Wlan
2020-09-07 15:34:57 [6] System: Device(XX:XX:XX:XX:XX:XX) leaves 2.4G Wlan
2020-09-07 15:34:57 [6] System: Device(XX:XX:XX:XX:XX:XX) leaves 2.4G Wlan
2020-09-07 15:35:09 [6] System: Device(XX:XX:XX:XX:XX:XX) joins in 2.4G Wlan
2020-09-07 15:35:09 [6] System: Device(XX:XX:XX:XX:XX:XX) joins in 2.4G Wlan
2020-09-07 15:35:09 [5] DHCPD: Recv REQUEST from XX:XX:XX:XX:XX:XX
2020-09-07 15:35:09 [5] DHCPD: Send ACK to 192.168.1.103
2020-09-07 15:35:10 [5] DHCPD: Recv DISCOVER from XX:XX:XX:XX:XX:XX
2020-09-07 15:35:10 [5] DHCPD: Send OFFER with ip 192.168.1.101
2020-09-07 15:35:10 [5] DHCPD: Recv REQUEST from XX:XX:XX:XX:XX:XX
2020-09-07 15:35:11 [5] DHCPD: Send ACK to 192.168.1.101
2020-09-07 15:35:13 [6] System: Device(XX:XX:XX:XX:XX:XX) joins in 2.4G Wlan
2020-09-07 15:35:14 [5] DHCPD: Recv REQUEST from XX:XX:XX:XX:XX:XX
2020-09-07 15:35:14 [5] DHCPD: Send ACK to 192.168.1.105
2020-09-07 15:35:26 [6] System: User(Mac:XX:XX:XX:XX:XX:XX;IP:192.168.1.105) logs in.
2020-09-07 15:35:29 [6] Httpd: DNS 122.169.123.80 resolve succeed for dns.msftncsi.com
2020-09-07 15:35:29 [6] Httpd: DNS 122.169.123.80 resolve succeed for www.msftncsi.com
2020-09-07 15:35:29 [6] Httpd: NCSI response check succeed.
2020-09-07 15:35:30 [6] Httpd: DNS 122.169.123.80 resolve succeed for dns.msftncsi.com
2020-09-07 15:35:30 [6] Httpd: DNS 122.169.123.80 resolve succeed for www.msftncsi.com
2020-09-07 15:35:30 [6] Httpd: NCSI response check succeed.
Firmware Version:1.2.0 0.9.1 v0001.0
Build 200617
Rel.36021n
Hardware Version:TL-MR100 v1 00000001
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Can you send me the beta firmware details
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@MohdNowf @Dimitrije @Bhatsaurabh @kersoz32
Hello all, my apologies for the delayed response.
Please help confirm some details, we will try to figure it out ASAP:
1. Ensure you are running the latest firmware TL-MR100(EU)_V1_201016 first.
2. When you all mention the connection is not stable, are both the wired connection and wireless connection dropping when connected to the MR100? Can you still see the wireless signal from the MR100 on the wireless devices? Try to modify the wireless settings, such as wireless channel to 1/6/11, channel width to 20MHz, then reboot the router and reconnect to the network to confirm.
3. Who is the SIM card carrier? Are you able to get a stable internet if you put the SIM card on a phone?
4. Please confirm if the band is changed to a different one when it loses the connection, you may compare that when the internet is working fine and when you lose the connection. Try to manually select one.
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Please help confirm some details, we will try to figure it out ASAP:
1. Ensure you are running the latest firmware TL-MR100(EU)_V1_201016 first. CHECKED
2. When you all mention the connection is not stable, are both the wired connection and wireless connection dropping when connected to the MR100? Can you still see the wireless signal from the MR100 on the wireless devices? Try to modify the wireless settings, such as wireless channel to 1/6/11, channel width to 20MHz, then reboot the router and reconnect to the network to confirm. TESTED. It happens to fast to catch all needed information if the wireless network is available during a drop. The only difference with the fixed channels is faster reconnection, but the drops stay regular. I had a problem several times during video conf and due to the frequent drops I moved a sim card to a cell phone and since then there were no issues at all.
3. Who is the SIM card carrier? Are you able to get a stable internet if you put the SIM card on a phone? DREI AUSTRIA (www.drei.at) With the cell phone everything works flawlessly (already for two years).
4. Please confirm if the band is changed to a different one when it loses the connection, you may compare that when the internet is working fine and when you lose the connection. Try to manually select one.
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Thanks for the reply. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.
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@Kevin_Z Here is my comments
1. Ensure you are running the latest firmware TL-MR100(EU)_V1_201016 first.
<-- Verified, it is the latest firmware
2. When you all mention the connection is not stable, are both the wired connection and wireless connection dropping when connected to the MR100? Can you still see the wireless signal from the MR100 on the wireless devices? Try to modify the wireless settings, such as wireless channel to 1/6/11, channel width to 20MHz, then reboot the router and reconnect to the network to confirm.
<-- There is no problems with the wifi signal, my devices are still connected to wifi. I see a clear message stating "No Internet on this wlan" on my devices
3. Who is the SIM card carrier? Are you able to get a stable internet if you put the SIM card on a phone?
<--- Airtel India. With my mobile phone i get a stable connection with airtel
4. Please confirm if the band is changed to a different one when it loses the connection, you may compare that when the internet is working fine and when you lose the connection. Try to manually select one.
<-- I have manually selected 1 band , even then i see a quick drop in connection. Router Intenet status is show as `detecting.. ` in the router management console during the drop.
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May I know which band have you tried? Is it possible to test the SIM card on another 4G router?
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@Kevin_ZYes i have a Huwaei dongle there i don't see this issue. I have tried with Band 1,3, and 40
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Hi, we have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.
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After I finally managed to manually set the GSM band the router stops to release wireless signal and the network devices have stable connection to the router. Definitely the gsm network reregistration/changing the gsm band causes the problem.
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Glad to hear that the issue was resolved by selecting a GSM band manually, please monitor its performance, let us know if there is still an issue, thanks a lot.
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