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No internet but wifi working

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No internet but wifi working

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No internet but wifi working

LV1

2020-09-12 11:07:57 - last edited 2020-09-14 03:16:38

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Registered: 2020-09-12

No internet but wifi working

2020-09-12 11:07:57 - last edited 2020-09-14 03:16:38

Model: RE580D

Hardware Version: V1

Firmware Version:

I have replaced my nbn modem with the 2nd gen & now I can't get my extender to pick up the internet!! It connects to my modem and the wifi is working! But I have internet status "unknown" pic 2 and dynamic Ip "failed" pic 1.
So, I am really stuck! Do I need to update my extender software? If so how? Or is just a settings problem?

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#1

1 Accepted Solution

2020-09-14 03:15:42 - last edited 2020-09-14 03:16:38

Posts: 11386

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Registered: 2020-05-19

Re:No internet but wifi working-Solution

2020-09-14 03:15:42 - last edited 2020-09-14 03:16:38

Good day.

Sorry for the delay.

May I know what is the model number of your new router?

On the RE580D, can you see the 2.4ghz and 5ghz lit up?

----if all the lights lit up as blue, maybe you could refer to this link to manually configure the DHCP server—case3：

https://community.tp-link.com/en/home/forum/topic/198516

How long have you had RE580D and when did the issue start?

Have you tried to reset the RE580D by holding the reset pinhole for 10s?

Thank you very much,

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

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#2

1 Reply

2020-09-14 03:15:42 - last edited 2020-09-14 03:16:38

Posts: 11386

Helpful: 1799

Solutions: 1310

Stories: 8

Registered: 2020-05-19

Re:No internet but wifi working-Solution

2020-09-14 03:15:42 - last edited 2020-09-14 03:16:38

Good day.

Sorry for the delay.

May I know what is the model number of your new router?

On the RE580D, can you see the 2.4ghz and 5ghz lit up?

----if all the lights lit up as blue, maybe you could refer to this link to manually configure the DHCP server—case3：

https://community.tp-link.com/en/home/forum/topic/198516

How long have you had RE580D and when did the issue start?

Have you tried to reset the RE580D by holding the reset pinhole for 10s?

Thank you very much,

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

0

0

#2

LV1

2020-09-12 11:07:57 - last edited 2020-09-14 03:16:38

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-09-12

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