Hi guys,

I hope someone can help as I'm pulling my hair out here trying to fix this!

Long story shortish, I just moved house, and changed internet provider from Virgin to NowTV (sadly!). Now, I can't seem to get the powerline kit to work properly in the new place. It's all set up correctly, exactly as it was before. I've tried resetting it, updating the firmware. Everything I can, but no luck.

The home network seems to be set up fine, and it sends the network through an ethernet cable okay, but it won't generate any wifi. 

If i open tpPLC Utility app, and go to my extender, the wifi is greyed out. If I 'enable wireless radio' the green light on the extender flashes on for about 0.1 seconds then goes back to being off again. If I click to another window and go back to Wireless within the Utility app, the 'enable wireless radio' button is unticked again.

Is my extender set somehow busted? Could it be related to moving house, and differnet internet providers? Is it a setting within the NowTV hub that I don't know about?

FWIW i thought maybe it's something to do with WPS, but apparently I can't do that either. If I press the WPS button on my router, then the wifi button on my extender, nothing happens sadly. 

Bit clueless here and could really do with some expert advice!

Thanks so much,

Sammy