Archer VR2100 v1 00000000 - Restarting daily
Note the router is a VR2100, not 2800 as the 2100 is not listed in the Model box!
Firmware Version:1.1.0 0.9.1 v009e.0 Build 200116 Rel.60756n
Hardware Version:Archer VR2100 v1 00000000
I have been using the VR2100 since 29th September (2 weeks) and it restarts every day.
I didn't notice at first, but I have 1 device that doesn't reconnect to the network when the network goes down.
It seems to be early-ish, before 9am but I have had it restart once in the afternoon.
My iPhone will swap to 4G for approx 1 minute.
Reboot schedule is disabled.
I am in the UK.
I am on Plus.net Fibre extra.
I have reset the router (by holding the reset button at the back for 10+ seconds) and re-entered all the settings.
Interestingly, I reset it at just after 7am on Sunday morning and just after 7am on Monday morning it restarted.
I had been using an HG635 modem wireless router from Talk Talk which stays connected until I restart it.
108 2016-01-01 00:01:05 SYSTEM Notice DSL Link Up us/ds 0/67354 kbps Type 64/65B PTM Annex B
109 2016-01-01 00:00:59 DHCPD Notice Send ACK to 192.168.1.108
110 2016-01-01 00:00:57 DHCPD Notice Recv DECLINE from ZZ:ZZ:ZZ:ZZ:ZZ:ZZ
111 2016-01-01 00:00:57 DHCPD Notice Send ACK to 192.168.1.107
112 2016-01-01 00:00:53 DHCPD Notice Send ACK to 192.168.1.105
113 2016-01-01 00:00:51 DHCPD Notice Send ACK to 192.168.1.109
114 2016-01-01 00:00:47 DHCPD Notice Send ACK to 192.168.1.101
115 2016-01-01 00:00:47 SYSTEM Notice DSL Training
116 2016-01-01 00:00:46 DHCPD Notice Send OFFER with ip 192.168.1.101
117 2016-01-01 00:00:46 DHCPD Information Recv DISCOVER from YY:YY:YY:YY:Y:YY
118 2016-01-01 00:00:44 SYSTEM Notice DSL Link Down
119 2016-01-01 00:00:42 DHCPD Notice Send ACK to 192.168.1.100
120 2016-01-01 00:00:42 DHCPD Notice Send OFFER with ip 192.168.1.100
121 2016-01-01 00:00:42 DHCPD Information Recv DISCOVER from XX:XX:XX:XX:XX:XX
122 2016-01-01 00:00:41 SYSTEM Notice Enable IPv6 SPI Firewall
123 2016-01-01 00:00:41 SYSTEM Notice Enable IPv4 SPI Firewall
124 2016-01-01 00:00:30 SYSTEM Notice DSL Training
125 2016-01-01 00:00:20 IGMP Warning V2 igmp router occured! Not matching ours V3.
There are no logs before the issue because it seems to clear them when restarting.
The time is logged incorrectly, but after connecting this is corrected.
Is there any thing I can do?
I have 2 more weeks, then I will need to return it to Amazon.
Thank you
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@PaulPP I feel your pain, can I suggest you look at some other threads on this issue. There are people using the beta firmware which may help
e.g. https://community.tp-link.com/en/home/forum/topic/243110?page=3
Or, create a new thread.
The accepted solution in this thread is not correct.
For me I couldn't wait another week wondering if the internet would stop whilst in my MS Teams meeting, or worse the sound of my wife or children telling me that their staff meeting / online learning has abruptly ended.
TP-Link have blotted their copy book as far as I am concerned, so I shall avoid TP-Link devices in the future if possible.
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@Gard I updated beta but still shows old firmware think i will return mine too doing my head in with wife and kids likewise, what did you opt for that now works?
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@PaulPP I went back to my old talk talk router HG635, the wireless is much better now that I have moved it onto a shelf and let it Obtain DNS automatically.
It is as good as the TP-Link VR2100 with an RE300 extender.
It is just really slow in the maintenance screens, so I though I would get a new modem/router and keep it for a backup.
I'm waiting for the Asus DSL-AX82U to be released.
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@Gard Well even with new beta software another 2 drops/reboots going to have to revert to BT router
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The Asus DSL-AX82U DSL modem router does look a very good model indeed. Hopefully this will be available very soon.
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Our RD recently provided a beta firmware which may help with the VR2100's reboot issue, please give it a check:
https://static.tp-link.com/beta/2021/202102/20210204/Archer_VR2100V1_210204.zip
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@Kevin_Z I've installed this firmware and it has reduced the number of reboots compared with the 22.11.20 firmware the unit shipped with, but they are still happening every few hours. Whatever the tech guys tweaked for this most recent beta needs firming up a bit. A stable router is a must and should be expected out of the box..
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Sorry to hear that you are still experiencing the auto reboot issue on the Archer VR2100 with the latest beta firmware, can you please confirm if there was any high load or traffic when it reboots? Do you need to do anything to recover the connection or just wait?
Who is your ISP, please? We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
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@Kevin_Z if anything the traffic levels were lower. One reboot was during the night when there was no use beyond, say, phones backing up whilst charging. Another yesterday was when there wasn't much activity happening. ISP is PlusNet. The router is just rebooting, as though it is power-cycling. No intervention needed, it just restarts as though it has just been powered on. It takes 3-4 minutes to reconnect and start working again. Obviously, this is happening without warning and causes real inconvenience when there are online meetings happening. Level of traffic shouldn't really be a factor, we have basic VDSL here, so maximum download speed is around 20MBps, which is not high compared to many. The CPU and Memory levels show as low even when use is higher.
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Thank you very much for all the detailed info. Our engineer will investigate this further, please check your email box to follow this up.
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