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Deco P7 internet outage after FW upgrade "ip addr del" message in logs

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Deco P7 internet outage after FW upgrade "ip addr del" message in logs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco P7 internet outage after FW upgrade "ip addr del" message in logs
Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-27 13:05:13
Model: Deco P7  
Hardware Version: V1
Firmware Version: 1.4.9

Again, after the latest FW upgrade, Main Deco (working in AP mode) keeps loosing IP address and I have a global outage of all the devices that are connected thru wifi.

All the devices connected to the ISP router or to the router SSID keep working without any problem.

 

I keep seeing the ip addr del message in the Deco logs when the problem happens. Obviously, if the Deco is losing the IP address, there is no way it could process any traffic.

Would it be possible that someone actually looks into this problem. It is really annoying

 

If you are tempted to ask me about the model, version and network topology, feel free to check any of my previous posts

 

 

Thanks

 

 

 

Tue Oct 27 13:36:53 2020 user.err smartip: [lan] !!ip addr del!! ip addr del 192.168.1.110 dev br-lan
Tue Oct 27 13:36:53 2020 user.notice smartip: [lan] route del default dev br-lan
Tue Oct 27 13:36:53 2020 user.notice smartip: [lan] smartipd restart udhcpc
Tue Oct 27 13:36:53 2020 user.info smartip: [lan] pid is 13277
Tue Oct 27 13:36:53 2020 user.notice smartip: [lan] kill process udhcpc
Tue Oct 27 13:36:53 2020 daemon.err udhcpc[13277]: Received SIGTERM
Tue Oct 27 13:36:54 2020 daemon.err udhcpc[17231]: udhcpc (v1.22.1) started
Tue Oct 27 13:36:54 2020 user.notice smartip: [lan] start udhcpc
Tue Oct 27 13:36:54 2020 user.info smartip: [lan] cmd /sbin/udhcpc -i br-lan -p /tmp/udhcpc_br-lan.pid -s dynamic -h deco-P7 -t 6 -m normal -S &
Tue Oct 27 13:36:54 2020 daemon.err udhcpc[17231]: Sending discover...
Tue Oct 27 13:36:54 2020 daemon.err conn-indicator: [send_query] Failed to send DNS query: Network is unreachable
Tue Oct 27 13:36:55 2020 daemon.err udhcpc[17231]: Sending select for 192.168.1.110...
Tue Oct 27 13:36:56 2020 daemon.err udhcpc[17231]: get lease time form ACK:43200
Tue Oct 27 13:36:56 2020 daemon.info udhcpc[17231]: Lease of 192.168.1.110 obtained, lease time 43200
Tue Oct 27 13:36:56 2020 user.notice smartip: [lan] detect sucess to update lanIp and write dns file

Tue Oct 27 13:36:57 2020 user.notice smartip: [lan] Notify the lan ip changed.
Tue Oct 27 13:36:57 2020 user.info smartip: [lan] ubus call client_mgmt update_lan '{ "ipv4_addr": "192.168.1.110", "ipv4_mask": 24 }'
Tue Oct 27 13:36:57 2020 user.notice smartip: [lan] config IP:  ifconfig br-lan 192.168.1.110 netmask 255.255.255.0
Tue Oct 27 13:36:57 2020 user.info smartip: [lan] echo 192.168.1.110 > /tmp/runtime_ip_lan
Tue Oct 27 13:36:57 2020 user.notice smartip: [lan] route del default dev br-lan
Tue Oct 27 13:36:57 2020 user.notice smartip: [lan] route add default gw 192.168.1.1
Tue Oct 27 13:36:57 2020 user.info root: guest-eth reload gw 
Tue Oct 27 13:36:59 2020 user.notice smartip: [lan] /etc/init.d/guest_eth reload gw 192.168.1.1
Tue Oct 27 13:36:59 2020 user.notice smartip: [lan] restart miniupnpd
Tue Oct 27 13:36:59 2020 user.notice smartip: [lan] Send Message -- TYPE:lan, EVENT:UPDATE
Tue Oct 27 13:36:59 2020 user.emerg syslog: tp217,505[17296]:
Tue Oct 27 13:36:59 2020 user.info smartip: [lan] wait pid
Tue Oct 27 13:37:00 2020 user.notice smartip: [lan] restart domain_login
 

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#1
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8 Reply
Re:Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-29 07:54:42

@kiliclat 

 

Hello, thank you very much for the logs you shared with us. I just found you have 15 posts or replied on the community while you never tag a TP-Link admin, we are sorry that we did respond them timely. Unless we are tagged we do not see that new responses have been added. We do not subscribe to every thread so rely on Tagging to ensure responses.

 

Just as you mentioned to others, to locate and speed up the troubleshooting process, we need to have very basic info about your network and setup, then we can try to figure it out.

 

It seems that you have 3 Deco P7 units and all of them are connected to a TP-Link switch via Ethernet cables, then connected to the main router. May I have the model number of the main router, have you confirmed if that is stable? Please connect your computer to the main router directly with cable and ensure you have a stable connection.

 

If that is without an issue, please then confirm if the Deco P7 LED will become blinking red when it loses the connection from the main router, try with different cat5e or cat6 cables.

 

If possible, we hope you could try to remove the switch from the network temporarily, just for a test, check if the Deco P7 can constantly get a valid IP address from the main router.

 

Thank you very much again.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-29 08:28:15

@TP-Link_Deco 

 

Hi,

thanks for your reply. The Router is ASKEY RTF8115VW REV5 with FW ES_g11.8_RTF_TEF001_V6.28_V008.

I have several computers connected direcltly to the switches that do not have problems when my DECOs loses connection so, for some reason, the problem is only affecting the Deco set. 

I have just connected the Main Deco directly to the Router bypassing the switch and will monitor. (I mentioned in some other post but I already tried to factory reset all the decos and also changed Main Deco, therefore, using different cables to connect to the router)

 

Do you have any clue about why the Night LED feature gave up working?

 

thanks

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#3
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Re:Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-29 11:33:25

@kiliclat 

 

Hello, thanks for getting back quickly.

 

As for the Night LED feature stops working, do you mean it didn't take effect as the required schedule or it just doesn't work at all? If it is the former, please login to the web GUI of the Deco network, check and ensure the Time settings is correct, if not, sychronize it.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-29 11:37:39
It does work in different times than scheduled. I have already syncronized the time thanks
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#5
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Re:Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-29 11:43:27 - last edited 2020-10-29 11:44:13

@TP-Link_Deco  I have changed the TZ to a different one, saved and changed back to my TZ. Seems to be working now. I will monitor closely

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#6
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Re:Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-29 15:03:52

@TP-Link_Deco 

After connecting the Main Deco to the Router, I just had another connection drop. You can see below, at 15:27:48, the APs go offline. 192.168.1.110 is my main Deco 192.168.1.112 and 192.168.1.113 are the secondary Decos. I think there is a nice piece of log attached below

 

Thu Oct 29 15:26:53 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:26:53 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:26:53 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:01 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:05 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:05 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:29 2020 user.err syslog: Error: ssh_connect: Timeout connecting to 192.168.1.113
Thu Oct 29 15:27:29 2020 user.err syslog: Error: connect
Thu Oct 29 15:27:30 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:30 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:32 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:38 2020 user.err syslog: Error: ssh_connect: Timeout connecting to 192.168.1.113
Thu Oct 29 15:27:38 2020 user.err syslog: Error: connect
Thu Oct 29 15:27:39 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:39 2020 user.info root: cloud ========== CLOUD: account status check is done before =========
Thu Oct 29 15:27:41 2020 authpriv.notice dropbear[7142]: Pubkey auth succeeded for 'root' with key md5 d0:00:af:18:d3:e8:ac:0b:36:d6:06:19:20:4f:e6:c5 from 192.168.1.110:42363
Thu Oct 29 15:27:41 2020 authpriv.info dropbear[7142]: Exit (root): Exited normally
Thu Oct 29 15:27:41 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:41 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:27:48 2020 daemon.info conn-indicator: <32330300> Invoke led: conn[1]
Thu Oct 29 15:27:48 2020 daemon.info leds: Event: conn.offline
Thu Oct 29 15:27:48 2020 daemon.notice conn-indicator: Connectivity changed: ONLINE(0x0) -> OFFLINE(0x1)
Thu Oct 29 15:27:48 2020 daemon.info conn-indicator: Notify inet.down
Thu Oct 29 15:27:48 2020 user.notice smartip: [lan]  AP mode AP online status changed(ONLINE --> OFFLINE).
Thu Oct 29 15:27:48 2020 user.notice smartip: [lan] stop domain_login
Thu Oct 29 15:27:48 2020 user.err smartip: [lan] !!ip addr del!! ip addr del 192.168.1.110 dev br-lan
Thu Oct 29 15:27:48 2020 user.notice smartip: [lan] route del default dev br-lan
Thu Oct 29 15:27:48 2020 user.notice smartip: [lan] smartipd restart udhcpc
Thu Oct 29 15:27:48 2020 user.info smartip: [lan] pid is 25351
Thu Oct 29 15:27:48 2020 user.notice smartip: [lan] kill process udhcpc
Thu Oct 29 15:27:48 2020 daemon.err udhcpc[25351]: Received SIGTERM
Thu Oct 29 15:27:49 2020 daemon.warn awn[1441]: [awnd_update_lanip:1539]: get lan ip failed
Thu Oct 29 15:27:49 2020 daemon.err udhcpc[7227]: udhcpc (v1.22.1) started
Thu Oct 29 15:27:49 2020 user.notice smartip: [lan] start udhcpc
Thu Oct 29 15:27:49 2020 user.info smartip: [lan] cmd /sbin/udhcpc -i br-lan -p /tmp/udhcpc_br-lan.pid -s dynamic -h deco-P7 -t 6 -m normal -S &
Thu Oct 29 15:27:49 2020 daemon.err udhcpc[7227]: Sending discover...
Thu Oct 29 15:27:50 2020 daemon.err udhcpc[7227]: Sending select for 192.168.1.110...
Thu Oct 29 15:27:51 2020 daemon.err conn-indicator: [send_query] Failed to send DNS query: Network is unreachable
Thu Oct 29 15:27:51 2020 daemon.err udhcpc[7227]: get lease time form ACK:43200
Thu Oct 29 15:27:51 2020 daemon.info udhcpc[7227]: Lease of 192.168.1.110 obtained, lease time 43200
Thu Oct 29 15:27:52 2020 user.notice smartip: [lan] detect sucess to update lanIp and write dns file

Thu Oct 29 15:27:54 2020 daemon.err conn-indicator: [send_query] Failed to send DNS query: Network is unreachable
Thu Oct 29 15:27:57 2020 daemon.err conn-indicator: [send_query] Failed to send DNS query: Network is unreachable
Thu Oct 29 15:27:59 2020 daemon.err awn[1441]: [awn_get_lan_ip:366]: ioctl error
Thu Oct 29 15:27:59 2020 daemon.warn awn[1441]: [awnd_update_lanip:1539]: get lan ip failed
Thu Oct 29 15:28:00 2020 daemon.err conn-indicator: [send_query] Failed to send DNS query: Network is unreachable
Thu Oct 29 15:28:03 2020 daemon.err conn-indicator: [send_query] Failed to send DNS query: Network is unreachable
Thu Oct 29 15:28:05 2020 user.err syslog: Error: ssh_connect: Timeout connecting to 192.168.1.113
Thu Oct 29 15:28:05 2020 user.err syslog: Error: connect
Thu Oct 29 15:28:06 2020 daemon.err conn-indicator: [send_query] Failed to send DNS query: Network is unreachable
Thu Oct 29 15:28:07 2020 user.notice smartip: [lan] Notify the lan ip changed.
Thu Oct 29 15:28:07 2020 user.info smartip: [lan] ubus call client_mgmt update_lan '{ "ipv4_addr": "192.168.1.110", "ipv4_mask": 24 }'
Thu Oct 29 15:28:07 2020 user.notice smartip: [lan] config IP:  ifconfig br-lan 192.168.1.110 netmask 255.255.255.0
Thu Oct 29 15:28:07 2020 user.info smartip: [lan] echo 192.168.1.110 > /tmp/runtime_ip_lan
Thu Oct 29 15:28:07 2020 user.notice smartip: [lan] route del default dev br-lan
Thu Oct 29 15:28:07 2020 user.notice smartip: [lan] route add default gw 192.168.1.1
Thu Oct 29 15:28:07 2020 user.info root: guest-eth reload gw 
Thu Oct 29 15:28:09 2020 user.notice smartip: [lan] /etc/init.d/guest_eth reload gw 192.168.1.1
Thu Oct 29 15:28:09 2020 user.notice smartip: [lan] restart miniupnpd
Thu Oct 29 15:28:09 2020 user.notice smartip: [lan] Send Message -- TYPE:lan, EVENT:UPDATE
Thu Oct 29 15:28:09 2020 user.emerg syslog: tp217,505[7372]:
Thu Oct 29 15:28:09 2020 authpriv.notice dropbear[7365]: Pubkey auth succeeded for 'root' with key md5 d0:00:af:18:d3:e8:ac:0b:36:d6:06:19:20:4f:e6:c5 from 192.168.1.112:49534
Thu Oct 29 15:28:09 2020 user.info smartip: [lan] wait pid
Thu Oct 29 15:28:09 2020 user.notice smartip: [lan] restart domain_login
Thu Oct 29 15:28:09 2020 user.info smartip: [lan] echo 192.168.1.110 > /tmp/runtime_ip_lan
Thu Oct 29 15:28:10 2020 authpriv.info dropbear[7365]: Exit (root): Exited normally
Thu Oct 29 15:28:11 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:28:14 2020 daemon.info hostapd: ath1: STA 64:1c:ae:42:fd:16 IEEE 802.11: disassociated
Thu Oct 29 15:28:14 2020 daemon.notice nrd[6432]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 64:1C:AE:42:FD:16 disassociated on APId 255 ChanId 44  ESSId 0  
Thu Oct 29 15:28:14 2020 daemon.err client_mgmt: wireless client associate or disassociate.
Thu Oct 29 15:28:14 2020 daemon.err client_mgmt: client_mac:64-1C-AE-42-FD-16, client_ifname:ath1, client_action:disassociate
Thu Oct 29 15:28:14 2020 daemon.err client_mgmt: client(64-1C-AE-42-FD-16) disassocaite by if(ath1).
Thu Oct 29 15:28:19 2020 daemon.err uhttpd[3466]: error reading input file
Thu Oct 29 15:28:21 2020 daemon.err uh

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#7
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Re:Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-30 01:23:02

Hi @kiliclat,

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need, thanks.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#8
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Re:Deco P7 internet outage after FW upgrade "ip addr del" message in logs
2020-10-30 08:08:46

@TP-Link_Deco Thanks. I'll do

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#9
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