【Resolved Solution】Failed to Detect the Wireless Signal of a Wi-Fi 6 (802.11ax) Range Extender?

【Resolved Solution】Failed to Detect the Wireless Signal of a Wi-Fi 6 (802.11ax) Range Extender?
【Resolved Solution】Failed to Detect the Wireless Signal of a Wi-Fi 6 (802.11ax) Range Extender?
2020-10-30 07:33:46 - last edited 2020-10-30 07:47:36
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We recently received some customers' feedback that some particular laptops with Intel wireless adapters supporting 802.11ac cannot detect the wireless signal of our Wi-Fi 6 (802.11ax) Access Point or Range Extender, while all other devices in the house have no issue connecting at all.

 

Upon checking some basic information we then found out that the driver version of these Intel wireless adapters is outdated, and the customers also confirmed their issues were resolved by updating the Intel wireless adapters to the latest version.

 

If any of you, unfortunately, encounter a similar issue as the above, it is strongly suggested upgrading the driver of your Intel wireless adapter to the latest, then it will be done.

 

This has been addressed on the TP-Link official website as below:

https://www.tp-link.com/support/faq/2303/


Intel has also released a FAQ for its compatibility issue, you may check it by yourself:

https://www.intel.com/content/www/us/en/support/articles/000054799/network-and-i-o/wireless-networking.html


*Note: Intel has listed the driver version that supports Wi-Fi 6 (802.11ax). Please check the driver version of your wireless adapter:

 

If you encounter any issues when updating the driver of your Intel wireless adapter, we encourage you to address this query to Intel support.

 

If you need any further assistance with our Wi-Fi 6 (802.11ax) Access Point or Range Extender, please submit a new question as this thread will no longer being monitored.

Best Regards.
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5 Replies
Re:【Resolved Solution】Failed to Detect the Wireless Signal of a Wi-Fi 6 (802.11ax) Range Extender?
2020-11-08 15:46:42
Me pasa lo mismo.
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#2
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Re:【Resolved Solution】Failed to Detect the Wireless Signal of a Wi-Fi 6 (802.11ax) Range Extender?
2020-11-29 15:11:18
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#3
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Re:【Resolved Solution】Failed to Detect the Wireless Signal of a Wi-Fi 6 (802.11ax) Range Extender?
2 weeks ago

@Solla-topee  great post it has helped in resolving my problem 

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Re:【Resolved Solution】Failed to Detect the Wireless Signal of a Wi-Fi 6 (802.11ax) Range Extender?
a week ago

@Solla-topee 

I was on the last part of the instruction and the tp-link would not change as it show to change on the app 

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#5
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Re:【Resolved Solution】Failed to Detect the Wireless Signal of a Wi-Fi 6 (802.11ax) Range Extender?
Monday

@Masooma Hi,  did you try to install the range extender or change any setting via Tether app?  To better help you, please share us a photo and help explain in details, thank you!

Best Regards.
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