archer c9 v5 auto-reboots randomly

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archer c9 v5 auto-reboots randomly

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archer c9 v5 auto-reboots randomly
archer c9 v5 auto-reboots randomly
2020-11-05 17:25:22 - last edited 2020-11-16 02:53:48
Model: Archer C9  
Hardware Version: V5
Firmware Version: 1.2.4 build 20190403 rel.63869(5553)

Hi, 

 

I just received about 2 weeks this router after an RMA exchange and this one reboots randomly, all lights turns off, then the power light turn on and after a little time, all ligths turns on and the network restarts.

 

Model: Archer C9(US) Ver:5.0   -  1.2.4 build 20190403 rel.63869(5553)

 

Thanks for help.

 

 

 

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#1
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1 Accepted Solution
Re:archer c9 v5 auto-reboots randomly-Solution
2020-11-16 02:53:43 - last edited 2020-11-16 02:53:48

@did4233 

 

Hello, thank you for your patient waiting and cooperation on this process.

 

Note: Please always ensure you are running the latest official firmware on the Archer C9 v5 first.

 

While if you still encounter the auto-reboot issue with the latest firmware, here comes with a beta firmware that may help with the auto-reboot issue you encountered with the Archer C9 v5, please give it a go and see if it will resolve the issue. Below is the download link:

https://static.tp-link.com/2020/202011/20201112/c9v5_eu-up-ver1-2-5-P1[20201110-rel73750]_nosign_2020-11-10_20.34.13.zip

 

Please upload this firmware into your Archer C9 v5 by referring to the below guide:

https://www.tp-link.com/support/faq/2139/

 

Kindly let the community know if your issue is resolved with this firmware or not, thanks very much~

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#8
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17 Reply
Re:archer c9 v5 auto-reboots randomly
2020-11-06 08:23:07

@did4233 

 

Hello, thanks for reporting the issue but please provide some details about the auto-reboot issue then we will try to investigate and offer a solution ASAP.

1. Did the previous C9 have the same reboot issue?

2. May I have your network layout, how is the C9 connected to your network? Are there any other range extenders or switch in the network? If yes, try to remove it first and confirm again.

3. Who is your ISP and what kind of modem are you using? Is it a Dynamic IP setup on the C9 WAN or PPPoE? 

4. How many devices are connected to C9, wired, and wirelessly? What are they? Is there any new device connected to the C9 network recently when the C9 begins to reboot? If there are some iOS14 devices connected to the C9 network, try to disable the Private MAC address on the iOS devices, then monitor again.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:archer c9 v5 auto-reboots randomly
2020-11-06 13:56:56

@Kevin_Z 

 

1. Did the previous C9 have the same reboot issue?

No the previous stopped and never came back online

2. May I have your network layout, how is the C9 connected to your network?

Router connected to a modem

Are there any other range extenders or switch in the network? If yes, try to remove it first and confirm again.

No switch, no extender

3. Who is your ISP and what kind of modem are you using? Is it a Dynamic IP setup on the C9 WAN or PPPoE? 

Dynamic IP

4. How many devices are connected to C9, wired, and wirelessly? What are they? Is there any new device connected to the C9 network recently when the C9 begins to reboot? If there are some iOS14 devices connected to the C9 network, try to disable the Private MAC address on the iOS devices, then monitor again.

6  wifi devices ( 3 IOS14, now private address deactivated )  

 

Will see.

 

Thanks Kevin

 

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#3
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Re:archer c9 v5 auto-reboots randomly
2020-11-08 03:29:14

@did4233 Hi. i have the same problem on C9 V5 auto reboot recently. Would like to know any resolutions? Thanks in advance                          

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#4
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Re:archer c9 v5 auto-reboots randomly
2020-11-09 00:59:44 - last edited 2020-11-09 00:59:57

@did4233 

 

Thank you very much. Please let us know if the issue is resolved.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#5
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Re:archer c9 v5 auto-reboots randomly
2020-11-09 01:01:02

@LKY 

 

Hello, if you encounter the same reboot issue as did4233, please try my previous suggestions and get back with the detailed info then we can proceed, thanks a lot.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#6
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Re:archer c9 v5 auto-reboots randomly
2020-11-15 14:31:29

Hi;

 

It does it again yesterday...

 

REgards.

Did4233

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#7
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Re:archer c9 v5 auto-reboots randomly-Solution
2020-11-16 02:53:43 - last edited 2020-11-16 02:53:48

@did4233 

 

Hello, thank you for your patient waiting and cooperation on this process.

 

Note: Please always ensure you are running the latest official firmware on the Archer C9 v5 first.

 

While if you still encounter the auto-reboot issue with the latest firmware, here comes with a beta firmware that may help with the auto-reboot issue you encountered with the Archer C9 v5, please give it a go and see if it will resolve the issue. Below is the download link:

https://static.tp-link.com/2020/202011/20201112/c9v5_eu-up-ver1-2-5-P1[20201110-rel73750]_nosign_2020-11-10_20.34.13.zip

 

Please upload this firmware into your Archer C9 v5 by referring to the below guide:

https://www.tp-link.com/support/faq/2139/

 

Kindly let the community know if your issue is resolved with this firmware or not, thanks very much~

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
Recommended Solution
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#8
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Re:archer c9 v5 auto-reboots randomly
2020-11-16 12:31:37
Hi Kevin_Z, I have updated th firmware. Wait and see! I will come back to say if this fixed the problem. Thank you. Did
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#9
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Re:archer c9 v5 auto-reboots randomly
2021-08-21 11:51:14 - last edited 2021-08-21 11:51:56

@Kevin_Z 

 

can I flash this on indian varient ? as i am facing same issue

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#10
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Re:archer c9 v5 auto-reboots randomly
2021-08-23 03:21:12

@yadavpawan 

 

What's the hardware and firmware version of your Archer C9? Please show us the router bottom sticker, you can mask/cover the device MAC and SN for any security concerns.

 

BTW, do you experience the auto-reboot issue on the router? The beta firmware we provided can be installed on both EU and US versions.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#11
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