Home Network Community > Deco > Deco app broken
< Deco

Deco app broken

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco app broken

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app broken
Deco app broken
2020-11-15 08:28:23 - last edited 2020-12-03 09:57:46
Model: Deco M4  
Hardware Version:
Firmware Version:

App is version 2.3.13

 

It's completely useless on my iPhone 12 pro.

 

Virtually all options have disappeared. It can only see one deco, an M3W. There should be another 3 M3W and 2 M4's.

 

 

 

 

  0      
 
  0      
 
#1
Options
2 Accepted Solutions
Re:Deco app broken -Solution
2020-12-03 08:21:58 - last edited 2021-07-23 00:57:38

@KWo 

 

All I can say is I got this to work by reinstalling app and power cycling the main deco (pull power cord).

Recommended Solution
  0  
  0  
#4
Options
Re:Deco app broken -Solution
2021-07-22 11:33:21 - last edited 2021-07-22 11:33:30

@thisappiscrap 

Hi, you could choose ‘use my own password’

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
Recommended Solution
  0  
  0  
#7
Options
6 Reply
Re:Deco app broken
2020-11-16 03:27:54

@mjrw85 

Hi, thank you very much for your kind feedback.

In order to make sure that it only occurred to Iphone12 pro, have you tested on another smartphone to see what happened？

Later, we would like to follow up on your case by email and please feel free to update via email.

 

Thanks a lot.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Deco app broken
2020-12-03 07:32:15

@TP-Link_Deco 

 

I have the same problem (iPhone SE 1st gen, iOS 13.7), app is completely useless.

 

Can you pls let me know when this will be solved?

 

Thanks.

  0  
  0  
#3
Options
Re:Deco app broken -Solution
2020-12-03 08:21:58 - last edited 2021-07-23 00:57:38

@KWo 

 

All I can say is I got this to work by reinstalling app and power cycling the main deco (pull power cord).

Recommended Solution
  0  
  0  
#4
Options
Re:Deco app broken
2020-12-03 12:20:31
Also with me this solved the issue. Thanks for sharing the solution!
  0  
  0  
#5
Options
Re:Deco app broken
2021-07-21 23:02:56

@mjrw85 you can't even type in the password after you set up an account with iphone 12 pro. it just says "strong password" and you can't enter anything. What trash.

mjrw85 wrote

App is version 2.3.13

 

It's completely useless on my iPhone 12 pro.

 

Virtually all options have disappeared. It can only see one deco, an M3W. There should be another 3 M3W and 2 M4's.

 

 

 

 

 

  1  
  1  
#6
Options
Re:Deco app broken -Solution
2021-07-22 11:33:21 - last edited 2021-07-22 11:33:30

@thisappiscrap 

Hi, you could choose ‘use my own password’

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
Recommended Solution
  0  
  0  
#7
Options

Information

Helpful: 0

Views: 982

Replies: 6

Related Articles
 Deco M4 broken?
1185 0
repair broken deco M5
3768 0
Deco M4 - factory reset button is broken. How do I attach it to a new mesh network?
133 0
 Deco BE85 IoT Broken
603 0
Router broken
354 0
Cable broken
1813 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.