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Internet disconnections with PA8010P-KIT V1

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Internet disconnections with PA8010P-KIT V1

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Internet disconnections with PA8010P-KIT V1
Internet disconnections with PA8010P-KIT V1
2020-11-21 11:06:35 - last edited 2020-11-27 08:54:32
Model: TL-PA8010P KIT  
Hardware Version: V1
Firmware Version:

Hello, I have a problem with the PA8010P kit V1 model. When I plug it in, it knocks my router down with constant disconnections. The LEDs on the router (phone and internet) turn red and then turn green again. It happens often. The powerlines are connected to the wall. Is there a solution? I also tried this firmware but it doesn't seem to fix (2.4.0-TL-PA8010P (EU) V1-170330-BETA). thanks

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Re:Internet disconnections with PA8010P-KIT V1-Solution
2020-11-27 08:53:57 - last edited 2020-11-27 08:54:32

@Tempesta 

Hi, sorry for the delay.

Could you please help me check the following information:

  1. What is the model number or your home router?
  2. Could you please enable the VDSL mode to have a look: https://www.tp-link.com/support/faq/2027/?
  3. If possible, please plug the adapter far away from the household appliances to reduce the power-line interference;
  4. And please also turn off the power save mode for a test: https://www.tp-link.com/support/faq/2018/

Thank you very much!

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Re:Internet disconnections with PA8010P-KIT V1-Solution
2020-11-27 08:53:57 - last edited 2020-11-27 08:54:32

@Tempesta 

Hi, sorry for the delay.

Could you please help me check the following information:

  1. What is the model number or your home router?
  2. Could you please enable the VDSL mode to have a look: https://www.tp-link.com/support/faq/2027/?
  3. If possible, please plug the adapter far away from the household appliances to reduce the power-line interference;
  4. And please also turn off the power save mode for a test: https://www.tp-link.com/support/faq/2018/

Thank you very much!

Deco Monthly Recap- Check What's Currently Going on With Deco
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Re:Internet disconnections with PA8010P-KIT V1
2020-11-27 14:25:34

@TP-Link 

thanks for the suggestions, now I try to do some tests and update you.

The modem is a ZYXEL home & life HUB

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