Archer TX50E WiFi working but not Bluetooth
Archer TX50E WiFi working but not Bluetooth
Hello,
I just installed my Archer TX50E Bluetooth/WiFi card with the TP-LINK procedure, run Windows Update, but the Bluetooth is not working.
My computer doesn't detect anything in Device Manager.
But the WiFi works fine.
I tried different things :
- Change the F_USB port on the motherboard
- Change the PCIe port on the motherboard
- Check the BIOS
- Check if the Bluetooth was enabled in Windows
I have no more ideas of what the problem could be.
Help would be appreciated.
Regards
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Hello, kindly refer to the below instructions to check the connection again:
https://www.tp-link.com/support/faq/2698/
Below is the latest driver for the adapter, you may give it a go and see if it helps:
https://downloadcenter.intel.com/product/189347/-Wi-Fi-6-AX200
If possible, try this adapter on another computer and see if the Bluetooth part can be detected, thanks.
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Hello Kevin,
I've carefully followed the instructions from your first link and installed the latest driver from Intel and updated from 21.01.0 to 22.00.0 but my computer doesnt detect any bluetooth adapter. I cannot reach Step 3. Windows doesn't let me turn on Bluetooth because it doesn't detect any adapter.
I cannot tried the adapter on an other computer, but I don't really think that the problem comes from my motherboard, my PC is only a few months old.
Regards
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Hello,
We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
Thanks for your cooperation and support. Good day.
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Hello,
Thank you for trying to help me.
You can send my case to your engineers please.
Regards
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Hello, we actually have emailed you on Nov 27, can you please check your email box and respond? Thanks.
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Hi Nagasawa, that is correct, it should be a 9 pin F_USB connector, you need to plug the Bluetooth USB cable into it. For more detailed, please refer to the below article:
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Sorry that I didn't pick up this inquiry.
Yes, there is no need to register this product, while it's better to keep the purchase invoice just in case we will need it for any warranty request.
Have a nice day.
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