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Cannot connect to the internet

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Cannot connect to the internet

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Cannot connect to the internet
Cannot connect to the internet
2020-11-26 04:55:53 - last edited 2024-10-24 07:23:59
Tags: #Installation #MERCUSYS

I cannot access the internet when the router is switched on. The IP address in the setup web page is invaild (0.0.0.0). I have to save the PPPoE every time I turn on the router. Please help me with this issue. 

My router model is Mercusys AC12G

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Re:Cannot connect to the internet-Solution
2020-11-26 09:31:34 - last edited 2020-11-26 09:32:09

@Siddharth61 

 

Hello, thanks for posting on the TP-Link community.

 

It seems that this Mercusys AC12G is a Mercusys router, it is suggested to contact the Mercusys support team for suggestions.

 

BTW, I just found some instructions for you:

Setup video for installing your wireless router: https://www.mercusys.com/download/ac12g#SetupVideo

Troubleshooting suggestions: https://www.mercusys.com/faq-315

 

I hope this helps.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Cannot connect to the internet-Solution
2020-11-26 09:31:34 - last edited 2020-11-26 09:32:09

@Siddharth61 

 

Hello, thanks for posting on the TP-Link community.

 

It seems that this Mercusys AC12G is a Mercusys router, it is suggested to contact the Mercusys support team for suggestions.

 

BTW, I just found some instructions for you:

Setup video for installing your wireless router: https://www.mercusys.com/download/ac12g#SetupVideo

Troubleshooting suggestions: https://www.mercusys.com/faq-315

 

I hope this helps.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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