Reboot issue with AX20

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Reboot issue with AX20

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Reboot issue with AX20
Reboot issue with AX20
2020-12-07 23:11:02 - last edited 2021-07-19 06:06:29
Model: Archer AX20  
Hardware Version: V1
Firmware Version: 1.2.0

The router keeps rebooting intermittently 

it's frustrating as we all are working from home and it disrupts work 

 

what is the issue ??

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#1
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1 Accepted Solution
Re:Reboot issue with AX20-Solution
2021-07-19 06:06:24 - last edited 2021-07-19 06:06:29

@Squeekymouse89 

 

Hello, if you still encounter an issue with the router rebooting itself, it is suggested to follow the troubleshooting suggestions we updated here to address the issue, and report further if the issue persists:

[Troubleshooting] Router keeps rebooting randomly?

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#28
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24 Reply
Re:Reboot issue with AX20
2020-12-07 23:39:41 - last edited 2020-12-08 21:56:06

Give some more details on the issue.

Have you observed the router logs during the disruptions ?

Did you check if the AX20 is overheating ?

What's your connection to the ISP - direct (PPPoE, Dynamic IP, etc.) or ISP modem/router before the AX20 ?

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#2
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Re:Reboot issue with AX20
2020-12-08 02:28:15

@vinodrajan 

 

Hello, just as Ivaylo suggested, we would like to know more details which will help us analyze the special reboot issue you are experiencing.

 

When did you purchase it, does the reboot issue occur when you first installed it or is it happening after some special activity, such as high loading or streaming? Have you ever upgraded the router firmware or changed some setting on it when this issue begins to happen?

 

How often does the reboot issue occur? If possible, try to reduce the connected devices, modify the Transmit Power on the router to middle or low, then monitor again.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#3
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Re:Reboot issue with AX20
2020-12-08 05:07:31
Purchased it this Thanksgiving from Amazon Have 3 devices connected on Ethernet and 4 on WIFI Had no such issues with my modem/router from AT&T Reason I bought this was for WIFI-6 No overheating or such Logs indicate time change -stop server-start server It’s AX20 not AX10 - FYI
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#4
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Re:Reboot issue with AX20
2020-12-08 08:20:15

@vinodrajan 

 

Can you please verify is the hardware version of the AX20 v1.20 or v1.0? You may find it on the device bottom label.

 

Meanwhile, please check if the current router firmware is up-to-date, if not, update it and confirm:

https://www.tp-link.com/support/download/archer-ax20/v1/#Firmware

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Reboot issue with AX20
2020-12-08 15:39:04

@Kevin_Z 

The Hardware version is 1.29

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#6
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Re:Reboot issue with AX20
2020-12-08 19:27:49

@vinodrajan 

I will update it later today.. Thanks for the reply..

Please find the logs from the reboot yesterday. Later i changed the time from Internet to Manual and it has not rebooted yet. will observe today as well.

Please review the logs below and provide your insight..

 

2020-12-07 23:42:17 Led Controller INFO [1087] Start to run WAN1_ON

2020-12-07 23:42:17 Led Controller INFO [1087] Start to run WAN0_OFF

2020-12-07 23:42:17 Led Controller INFO [1087] Start to run LAN_ON

2020-12-07 23:41:40 Led Controller INFO [1087] Start to run WAN1_ON

2020-12-07 23:41:40 Led Controller INFO [1087] Start to run WAN0_OFF

2020-12-07 23:41:40 Led Controller INFO [1087] Start to run LAN_ON

2020-12-07 23:41:38 UPnP INFO [10799] Service start

2020-12-07 23:41:38 UPnP INFO [10799] Service stop

2020-12-07 23:41:37 Remote Management INFO [10482] Service stop

2020-12-07 23:41:27 NAT INFO [9094] IPSEC ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] L2TP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] PPTP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] SIP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] RTSP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] H323 ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] TFTP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] FTP ALG enabled

2020-12-07 23:41:25 Traffic Statistics INFO [7641] Clear all stats because time changed

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#8
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Re:Reboot issue with AX20
2020-12-08 21:09:12

@Ivaylo 

Yes it is Dynamic IP

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#10
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Re:Reboot issue with AX20
2020-12-08 21:09:39

@vinodrajan 

Fiber & Dynamic IP

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#11
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Re:Reboot issue with AX20
2021-02-23 03:24:45

@vinodrajan I also have one that randomly reboots on its own.

 

Its being used as an access point rather then a router with a static ip and a my passport ultra plugged into the usb.

 

There shouldn't be much load on it and the power draw from the hard drive is in the.22 amp range below the upper limit.

Hw Ver: 1.20

 

A server pfsense box does all the routing for a fibre connection.

 

Rather anoying having the wifi go down for no good reason.

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#13
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Re:Reboot issue with AX20
2021-02-23 06:20:14

@Magnus33 

 

Can we have the detailed network layout of the Archer AX20? What if you disconnect the passport ultra hard drive from the AX20, will there still be an issue?

 

Where is the server pfsense box? Is it connected to the WAN port of the AX20, or one of the LAN ports? Any other specific advanced settings on the AX20?

Magnus33 wrote

@vinodrajan I also have one that randomly reboots on its own.

 

Its being used as an access point rather then a router with a static ip and a my passport ultra plugged into the usb.

 

There shouldn't be much load on it and the power draw from the hard drive is in the.22 amp range below the upper limit.

Hw Ver: 1.20

 

A server pfsense box does all the routing for a fibre connection.

 

Rather anoying having the wifi go down for no good reason.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#14
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