AV600 Powerline V4 makes constant noise

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AV600 Powerline V4 makes constant noise

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AV600 Powerline V4 makes constant noise
AV600 Powerline V4 makes constant noise
2020-12-22 11:42:52
Model: TL-WPA4220 KIT  
Hardware Version: V4
Firmware Version:

My TP-LINK AV600 Powerline, model TL-WPA4220 KIT V4.0, has stopped working a month ago. The extender (TL-WPA4220) now makes a high pitch constant noise, almost like the dial-up adsl of 20 years ago. My kit is almost 2 years old. Can anyone help?

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#1
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13 Reply
Re:AV600 Powerline V4 makes constant noise
2020-12-24 03:23:24

@David86 

Hi, Sorry for the delay.

Have you tried to reset the TL-WPA4220 to have a look?

Would changing to another power socket make any difference

could you please download the Decibel Meter App to test the noise of the plug and provide up the screen-shot?

Thank you very much and wait for your reply.

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#2
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Re:AV600 Powerline V4 makes constant noise
2020-12-24 09:09:31

@TP-Link 

 

Hi, I have tried to reset the extender, but nothing changed.

I have also changed power socket and no luck.

Digging in the forum, I have found another post which seems to match my issue. The post's title is "Wifi unit (AV600) started to make noise" made by user ErkanB earlier this year. In the post there is also a YouTube link to a video showing the extender making noise. The extender in the video is just like mine and makes the same noise.

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#3
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Re:AV600 Powerline V4 makes constant noise
2020-12-24 09:11:22
I tried to contact customer support but it seems that nobody is either picking up the phone or answering my emails. Any suggestions?
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#4
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Re:AV600 Powerline V4 makes constant noise
2020-12-25 02:34:39

@David86 

Good day,

Thank you very much for your kind reply.

Sorry for the delay.

Have you tried to test the noise via the Decibel Meter App?

And if the noise is over 40dB, the adapters might be broken.

Please feel free to contact the shop retailer to get it replaced.

Really sorry for the inconvenience.

Wish you a Happy New Year and Merry Christmas.

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Re:AV600 Powerline V4 makes constant noise
2020-12-25 09:24:55

@TP-Link 

 

Thanks for your reply and Merry Christmas to you!

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Re:AV600 Powerline V4 makes constant noise
2020-12-29 17:09:22

@TP-Link 

 

Hi,

 

Today I went back to the retailer (MediaWorld, Milan, Italy) asking to replace my Powerline as it is still covered by the 3 Year warranty.

The retailer said that they are not willing to replace the product as it is not covered by the standard 2 year warranty period. As the 2 years have passed, the retailer said that it should be TP-Link to sort out the issue as the 3 Years Warranty period is provided by TP-Link. Can you please let me know how I can get my product replaced? Dealing with the retailer was a nightmare and I am not willing to go and speak with anyone else from the retailer's side.

 

Please find attached a number of pictures I have taken showing the product bought (covered by 3 Year warranty), model number, receipt of purchase (showing that the product was bought the 24 December 2018). Also, there is a photo with the screenshot showing that the noise that the extender is making is well above 40dB.

 

I look forward to your response,

 

David

File:
Evidence.docxDownload
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#7
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Re:AV600 Powerline V4 makes constant noise
2020-12-30 08:49:55

@David86 

Thank you very much for your kind reply.

In this way, please send a warranty request to the local AU support team:support.au@tp-link.com

https://www.tp-link.com/au/support/contact-technical-support/#Hotline-Support

PS: you could add the community ID for reference.

Thanks a lot for your time and patience.

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Re:AV600 Powerline V4 makes constant noise
2020-12-30 10:34:19

@TP-Link 

 

Thanks for that, but I am in Italy, Europe. It seems the link you sent me is for Australia, which is not really local to me.

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Re:AV600 Powerline V4 makes constant noise
2021-01-06 08:40:02
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#10
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Re:AV600 Powerline V4 makes constant noise
2021-06-08 14:06:57

@David86 I have the same problem, it started just a couple of months after the expiring of the warranty :-((

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