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AX1500 wifi works on laptops but not on phones

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AX1500 wifi works on laptops but not on phones

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX1500 wifi works on laptops but not on phones
AX1500 wifi works on laptops but not on phones
2021-01-02 07:55:50
Model: Archer A10  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20201203 Rel. 36965(5553)

Hi guys,

 

Bought an Archer AX1500 Wifi 6 router. Have no problems on lan and wifi on laptops.

 

Problem happens on phones when connected to wifi. Intermittently, phones are connected to wifi but cannot access the internet. But TV connected by LAN has not problems with Netflix.

 

Posted a video here: https://imgur.com/a/TG656I8

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#1
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6 Reply
Re:AX1500 wifi works on laptops but not on phones
2021-01-04 07:11:58

@louallen 

 

When the phones are connected to Wi-Fi but cannot access the internet, can you confirm if it gets a correct IP address from the router? If yes, try to ping the router and show us the ping test results.

 

You can also try to modify the wireless settings on the AX1500 router, such as changing the 2.4G wireless channel to 1/6/11, change channel width to 20MHz, security to WPA2-PSK/AES; Change the 5G wireless channel to 36/40/44, channel width to 40MHz, security to WPA2-PSK/AES, then reboot the AX1500 and reconnect to the network to confirm.

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#2
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Re:AX1500 wifi works on laptops but not on phones
2021-01-04 14:07:35

@Kevin_Z 

 

Thanks for the reply,


So weird thing... on iPhone I cannot ping the router (192.168.0.1)

 

Log by iNetTools - Best Network Diagnose Tools on iPhone and iPad.

Host Name or IP Address: 192.168.0.1
Time: 2021-01-04 13:24:52 +0000

PING 192.168.0.1 (192.168.0.1): 56 data bytes 
ping: sendto: No route to host
ping: sendto: No route to host
ping: sendto: No route to host
ping: sendto: No route to host
ping: sendto: No route to host
ping: sendto: No route to host

--- 192.168.0.1 ping statistics ---
6 packets transmitted, 0 received, 100.00% packet loss

But I can ping the modem

 

Log by iNetTools - Best Network Diagnose Tools on iPhone and iPad.

Host Name or IP Address: 192.168.1.1
Time: 2021-01-04 13:25:44 +0000

PING 192.168.1.1 (192.168.1.1): 56 data bytes 
64 bytes from 192.168.1.1: icmp_seq=0 ttl=32 time=9.079 ms
64 bytes from 192.168.1.1: icmp_seq=1 ttl=32 time=14.320 ms
64 bytes from 192.168.1.1: icmp_seq=2 ttl=32 time=15.769 ms
64 bytes from 192.168.1.1: icmp_seq=3 ttl=32 time=13.661 ms
64 bytes from 192.168.1.1: icmp_seq=4 ttl=32 time=4.808 ms
64 bytes from 192.168.1.1: icmp_seq=5 ttl=32 time=10.521 ms
64 bytes from 192.168.1.1: icmp_seq=6 ttl=32 time=9.656 ms

--- 192.168.1.1 ping statistics ---
7 packets transmitted, 7 received, 0.00% packet loss
round-trip  min / avg / max = 4.808 / 11.116 / 15.769 ms

 

On the laptop, I can ping the router
 

PING 192.168.0.1 (192.168.0.1): 56 data bytes

64 bytes from 192.168.0.1: icmp_seq=0 ttl=64 time=2.636 ms

64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=2.712 ms

64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=2.269 ms

64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=9.139 ms

64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=2.424 ms

64 bytes from 192.168.0.1: icmp_seq=5 ttl=64 time=2.937 ms

^C

--- 192.168.0.1 ping statistics ---

6 packets transmitted, 6 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 2.269/3.686/9.139/2.448 ms

 


I also used another phone (Android). It can ping the router but cannot load some sites also. Cannot load www.streamable on both iPhone and Android, but it loads on laptop.

 

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#3
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Re:AX1500 wifi works on laptops but not on phones
2021-01-04 17:12:14 - last edited 2021-01-04 17:12:46

@louallen 

 

You could try if reducing the "MTU Size" for the Internet connection makes any difference with regards to some websites not loading.

 

Make note of the original MTU Size value (usually 1500), then change it to maybe 1400, save the settings and then try to open the websites in question again.

 

If this doesn't improve anything, then just change it back to the original value.

 

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#4
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Re:AX1500 wifi works on laptops but not on phones
2021-01-05 06:36:10

@louallen 

 

Hi, you can try woolze's suggestions to change the MTU size.

 

Meanwhile, can I have the detailed network layout, please? Who is your ISP, how is the AX1500 connected to the network?

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#5
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Re:AX1500 wifi works on laptops but not on phones
2021-01-05 06:43:37

@Kevin_Z 

 

Unfortunately, MTU change did not fix the problem

 

Converge (PH ISP) -> ZTE modem (F660, wifi disabled) -> AX10

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#6
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Re:AX1500 wifi works on laptops but not on phones
2021-01-05 07:12:08 - last edited 2021-01-05 07:13:20

@louallen 

 

Thanks for the details.

 

Please reset the AX1500 to factory defaults as below, then reconfigure it from scratch to confirm if the issue persists, we will then follow it up via email:

https://www.tp-link.com/support/faq/140/

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#7
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