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MR6400 SMS Bug/Issue

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MR6400 SMS Bug/Issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

shadow65

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2021-01-21 17:37:46 - last edited 2021-01-28 11:55:48

Posts: 3

Helpful: 3

Solutions: 1

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Registered: 2021-01-21

MR6400 SMS Bug/Issue

2021-01-21 17:37:46 - last edited 2021-01-28 11:55:48

Model: TL-MR6400

Hardware Version: V5

Firmware Version: 1.1.0 0.9.1 v0001.0 Build 200511 Rel.43036n

Hi,

I recently purchased an TP-Link MR6400 to use as a 4G Router as an alternative to the dreadful speed problems in my area. I'm able to get better speeds on this device, but I have noticed an issue when viewing the status of my router.

I have 6 messages in my inbox, as indicated by the badge on the message

Nothing shows up in the message table, and I do need access to these messages from my carrier.

I've updated my firmware manually using the latest firmware (which was already installed) and this has not fixed the issue.

I've also noticed that there are other members on this community who are also having problems revolving around the SMS functionality.

Has anyone else had any luck finding a way to view their messages?

Thanks

1 Accepted Solution

shadow65

LV1

2021-01-28 10:53:23 - last edited 2021-01-28 11:55:48

Posts: 3

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2021-01-21

Re:MR6400 SMS Bug/Issue-Solution

2021-01-28 10:53:23 - last edited 2021-01-28 11:55:48

@Kevin_Z

Hi Kevin,

A Senior Engineer has gotten in touch with me, and sent an email with some beta firmware for the MR6400 which has solved my issue.

I can now view SMS messages via the router webpage.

It's a shame that customers have to use the community to get in contact with engineers to get beta firmware for basic functionality, but it is what it is.

Thanks for your support

Recommended Solution

7 Reply

Kevin_Z

2021-01-26 03:41:48

Posts: 21206

Helpful: 4375

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Registered: 2018-12-24

Re:MR6400 SMS Bug/Issue

2021-01-26 03:41:48

@shadow65

Hi, thanks for reporting the issue to the community.

Can we confirm the below details, then we will try to offer a solution for this?

1. Are you able to send a message?

2. Try to reset the MR6400 to factory defaults, then check if you can read those messages.

3. Who is your SIM card carrier?

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shadow65

LV1

2021-01-26 10:52:29

Posts: 3

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2021-01-21

Re:MR6400 SMS Bug/Issue

2021-01-26 10:52:29

@Kevin_Z

Hi,

I can send a message from the SMS settings in the Advanced settings tab, and it does come through to the other phone number.

I've tried resetting to factory defaults, and the same number of messages comes up, but I still cannot read them.

The carrier for the SIM is Three UK

Thanks

Kevin_Z

2021-01-26 11:17:41

Posts: 21206

Helpful: 4375

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:MR6400 SMS Bug/Issue

2021-01-26 11:17:41

@shadow65

Thank you very much for getting back. What if you put this SIM card into your phone, will you be able to read the messages?

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

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shadow65

LV1

2021-01-28 10:53:23 - last edited 2021-01-28 11:55:48

Posts: 3

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2021-01-21

Re:MR6400 SMS Bug/Issue-Solution

2021-01-28 10:53:23 - last edited 2021-01-28 11:55:48

@Kevin_Z

Hi Kevin,

A Senior Engineer has gotten in touch with me, and sent an email with some beta firmware for the MR6400 which has solved my issue.

I can now view SMS messages via the router webpage.

It's a shame that customers have to use the community to get in contact with engineers to get beta firmware for basic functionality, but it is what it is.

Thanks for your support

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