Connected no internet

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Connected no internet

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Bindy

2021-01-27 11:32:51

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Registered: 2020-10-07

Connected no internet

2021-01-27 11:32:51

Model: Archer C50

Hardware Version: V4

Firmware Version:

we have a Archer C50 with 5 access points hard wired, various devices at different times, say 'connected no internet', i have cleared cache on my phone and mac, but my TV is also doing it, sometimes it fine and other times i just have to wait til it reconnects, sometimes does if i turn of the router and restart. i used to have a problem with Sky box, but that has been sorted, by sky engineer getting a 'static' signal. Alexa devices all work but they are predominately new! can anyone help, i feel sure it is a router problem as all other devices work outside the home.

1 Reply

Kevin_Z

2021-01-29 06:53:30

Posts: 21587

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Registered: 2018-12-24

Re:Connected no internet

2021-01-29 06:53:30

@Bindy

Thank you for posting on the TP-Link Community.

Can you please provide the detailed network layout/diagram? What are the model numbers of the 5 access points, all of them are connected to the C50? Which are connected via LAN and others connected via Wi-Fi? Or there is a switch between the C50 and the access points, what is the model number?

What if you connect the computers, laptops or TV or phones directly to the C50, via cable or Wi-Fi, will there be an intermittent connection? When the internet is dropping, how about the internet LED on the C50, is it green or orange? Is there still a WAN IP on its web interface? What is it?

It is suggested to simplify the network first, to check if the issue is on the C50 router, or there is something wrong with the wiring or connection, thanks.

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Connected no internet

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