dsl connection not working

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dsl connection not working

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dsl connection not working
dsl connection not working
2021-02-01 15:09:23 - last edited 2021-02-22 06:40:45
Model: Archer VR600  
Hardware Version: V2
Firmware Version: 0.3.0 0.9.1 v0074.0

Hi there. The modem is telling me that the cable is not connected. I did few tries and the cable is good and there's signal. But the modem keep is saying : verify that the cable is connected.

Any software suggestions, or shall I take he modem to a technician?

Thanks in advanced

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#1
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1 Accepted Solution
Re:dsl connection not working-Solution
2021-02-04 13:53:35 - last edited 2021-02-22 06:40:45

@Philbert Good evening, it's seems that the problem is solved. and at this point I really belive that it was a ISP problem. I haven't change anything and the connection came back alone...

Anyway thanks a lot for the help and support

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#5
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Re:dsl connection not working
2021-02-02 11:43:39

@Damiano_82 

 

Hey

 

Im guessing you are using this with a modem and not direct to telephone socket?  

 

Have you got it connected to the LAN/WAN port below?   its sometimes hard to spot as its coloured the same as the other 3.  

 

Also can you log into the VR600?  what does it say there? any screenshots would help

 

 

 

 

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#2
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Re:dsl connection not working
2021-02-02 17:34:14

@Philbert 

Hi, I'm not using a modem, because this model has a modem integrated . I log into 192.168.1.1 .I have tried to connect the wire directly to the phone when the router told me: check you cable, no connection.. and the phone is working.

So I think that the possible option cuold be

 

Provider : phone signal on but not ADSL

Router: socket malfuctioning / software / firmare issue

 

Do you think that any of this are possible?
 

 

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#3
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Re:dsl connection not working
2021-02-02 17:51:46

@Damiano_82 

 

Hey

Would you mind posting a screenshot of the router interface page for the ADSL connection / modem page?   Let me see what is happening, should look like this.. i have the same router.

 

 

Also did this work previously with the older ISP router?  

 

Ive seen routers fail but never seen one report no cable connected, could be ADSL is not live.. are you going from the RJ11 on the router (small telephone socket) to the Splitter then into the wall?  or does your wall have a splitter built into it? 

 

Any pics you have would help..   who is your ISP?

 

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Re:dsl connection not working-Solution
2021-02-04 13:53:35 - last edited 2021-02-22 06:40:45

@Philbert Good evening, it's seems that the problem is solved. and at this point I really belive that it was a ISP problem. I haven't change anything and the connection came back alone...

Anyway thanks a lot for the help and support

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#5
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Re:dsl connection not working
2021-02-05 09:34:42

@Damiano_82 

 

Ah happy days, glad you got sorted!

 

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