Deco x60 appears bricked - and cant firmware upgrade / reset

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Deco x60 appears bricked - and cant firmware upgrade / reset

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Deco x60 appears bricked - and cant firmware upgrade / reset
Deco x60 appears bricked - and cant firmware upgrade / reset
2021-02-02 09:48:12 - last edited 2021-11-05 08:26:59
Model: Deco X60  
Hardware Version: V2
Firmware Version: 2020-11-02

1. The x60 which was my main Deco yesterday was displaying  a Red Light.

2. Checked Router etc no issue

3. Rebooted - On reboot YELLOW light solid 10 seconds then goes solid RED. Then blinks YELLOW then solid YELLOW and loops back to RED.

4. Attempted RESET on solid RED but still keeps looping.

5. Attempted firmware reset - Disconnected power - press reset button and reconnect power - YELLOW blinks once - GREEN light blinks twice - then SOLID GREEN

 

ANY CLUES PLEASE 

 

Regards

Rob

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#1
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1 Accepted Solution
Re:Deco x60 appears bricked - and cant firmware upgrade / reset-Solution
2021-06-11 07:32:07 - last edited 2021-11-05 08:26:59

@DavidBart 

Thanks for the feedback.

if anyone else had the same issue, please have a look at this link:

https://community.tp-link.com/en/home/forum/topic/267182 

Recommended Solution
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#13
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16 Reply
Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-02-02 10:24:47

@Khammer 

Hi,

Could you please send me a video clip here about the loop LED lights?

May I know how long have you had the Deco and was there any change recently?

We would also follow up on your case by email and please have a check of your email box later.

Thank you very much and wait for your reply.

 

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#2
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-02-02 11:37:46

@TP-Link 

It was purchased 

30 Sep, 2020 

No change at all recently system working well

I have received the email  - I'll send a video

 

Regards

Bob

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#3
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-02-02 12:17:09

@TP-Link 

sending email with video now

Regards

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#4
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-02-22 21:06:54 - last edited 2021-02-22 21:07:25

@Khammer 

What did you do to fix this? I have the same exact issue. 

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#5
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-02-23 02:17:00

@SutoJL 

Hi, thank you very much for your feedback.

Please feel free to record a video clip and send to me.

And please also send me a picture of the bottom label on the problematic Deco as well as a copy of the receipt.

Thanks a lot.

(please check my email address via the private message. Thanks!)

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#6
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-02-23 03:44:03

@TP-Link 

I called Support and I sent them the pictures thanks for your response.

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#7
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-05-11 23:14:31

@TP-Link Having the same issue with one of the four X60s I just purchased 4/20/2021. One just started alternating yellow then red with status message 'disconnected from other Decos' in the app. Reset does nothing. Seems to be a frequent enough problem at this point so would appreciate if you all would just post the solution to the issue. Please let me know if there's anything that can be done or if a return is necessary. 

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#8
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-05-11 23:24:09

@BrentW 

Support was going to exchange my unit, but I decided just to re-order and exchange it at Costco. Otherwise these routers have been pretty good for us.

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#9
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-05-11 23:34:07

@SutoJL Thanks for confirming- truly appreciate your quick reply and help getting to the point :D 

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#10
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Re:Deco x60 appears bricked - and cant firmware upgrade / reset
2021-05-12 01:02:22

@BrentW 

Hi, we could also help you replace the Deco X60 if you prefer to exchange with us and you could leave me a private message;

Thank you very much.

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#11
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