Tplink archer c6-wifi disconnects on all devices after sometime
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Bought new tplink archer c6 version 2 from amazon.
The Internet drops 4-5 times a day and have to forget the network and the. Add it again.
Issue happen both on my phone and laptop.
Last time I saw the issue today morning with authorization failed with exclamation mark on router ssid when checked in WiFi connection window.
Same thing has been happening since I bought it.
Tried to check for firmware update but it says it already has the latest version.
Need immediate help as it's impacting my work.
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TP-Link are working on a new official FW version. In your case it may turns out to be just a faulty unit.
You can try one more thing to be sure that you've covered everything.
Revert back to the latest official FW and after that hard reset (Method 1) the device, then test again to see if any difference.
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Latest firmware!!
Which one are you referring to??
Is it the one that I originally had on my router when I got it.
Version-1.3.6. Build-20200902 or the new one which will be available after sometime officially.
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Got the replacement router and the issue still there
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It's highly unlikely you got two faulty devices in a row.
Describe your topology/network setup. How do you receive your internet service ? (PPPoE, dynamic IP, any ISP modem / router before the C6 ?)
What are the devices you are connecting to the C6 ? (what phone models, computer's wireless lan adapters and OS)
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The replacement router was delivered in the morning by 11:00 am IST.
Since then got the issue once with a message saying it requires authorization with orange light on internet indicator on the router.
Issue is seen on both lan and WiFi and as if now it reconnects automatically aft 2-3 mins of waiting.
1) It's a status IP connection.
2)router used before c6 were Tenda n301 and Tenda ac5 ac1200.
Tenda n301 had issues since it was more
3 years old hence bought Tenda Ac5
Ac1200 and used it for 10 days approx and not a single instance where in internet dropped but was not satisfied with range.
Then bought archer c6 and got the issue but the range is satisfactory in comparison to tenda Ac5 Ac1200.
3)devices being used on the same network.
a) two mobile phones-
os android version10 on both phones.
One is honor 20 view and other one is redmi 9 pro max.
b) 1 laptop(Dell latitude 5290)with Windows 10 enterprise version 1809--build-17763.1697.
It has Intel dual band ac8265 wifi card.
Intel ethernet 1215-lm ethernet card.
c) 1 smart TV from lg- connected using lan cable.
Model-LG Webos TV LH604T
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Tp link archer c6 is connected directly to Isp no modem or device in between.
Do find attached snaps as asked.
1)
2)
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When you making the first screenshot, can you click on the Archer C6 icon to visualize the ethernet status and re-post it:
Are you aware if your ISP is using a MAC address protection ?
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