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Deco E4 PPPoE Internet connection issue

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Deco E4 PPPoE Internet connection issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

IGtti

2021-02-18 12:46:54

Posts: 2

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2021-02-12

Deco E4 PPPoE Internet connection issue

2021-02-18 12:46:54

Model: Deco E4

Hardware Version: V1

Firmware Version: 1.4.3 Build 20200918 Rel. 44982

First 2 weeks using my Deco E4 system, with 2 units.

Besides my Samsung TV UN58NU7100 not connecting automatically via WiFi, need to use a wire connection for the TV, I realized another problem. Every other day I get no Internet connection, while the Deco LED is in stable white color. The only way to solve this issue is unplugging the main Deco from power line (restarting the main Deco).

I am using the main Deco in Router mode, using PPPoE.

Old router Tp-Link TL-WL941ND never presented the described problems.

Please, any firmware update to solve these issues?

Current FW: 1.4.3 Build 20200918 Rel. 44982

HW: v1.0

Thank you

1 Reply

TP-Link

2021-02-19 05:52:34

Posts: 6831

Helpful: 3034

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Deco E4 PPPoE Internet connection issue

2021-02-19 05:52:34

@IGtti

Hi,

As for the Samsung TV, have you tried to turn off the fast roaming and beamforming on the Deco APP to have a look?

Would there be any error message when failed to connect the Wi-Fi?

For the internet instability, when the connection dropped, did the devices connect to the Wi-Fi but no internet service?

If yes, what are the IP address and gateway on the device?

Could you please try to ping the 8.8.8.8 to check the internet connectivity as well?

And could you please try to log into the web UI of the Deco E4 and send the system log to me?

Thank you very much and wait for your reply.

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Deco E4 PPPoE Internet connection issue

Deco E4 PPPoE Internet connection issue

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