@TP-Link 

hi - thanks for this. So I would buy an Ethernet cable and run from the main deco box which is also connected to our router? 
 

sorry but then what do I do to set up an SSID? And do I then connect this to my new deco network not the original EE WiFi network?

And what do I then do with the mini boxes?

thanks

@ollycrook6 Hi Olly, I have just setup my 2 x60 deco wifi devices and like u I have had issues with sky q crashing screen locks up and I have to power cycle the device. My old wifi works fine on sky Q and it's only when I configure the new deco wifi on sky q the device just locks up.  I have arranged for a sky engineer to visit at the end of the month  due to covid he has to stay outside so no idea what he can actually do.  I will update this when/if I get a solution 

@TP-Link @HorsemanS @ollycrook6 

Hello All,

I have experienced similar issues with my X20s. In case it helps others, my experience has been:

- The Deco WiFi is stable, fast, and works well with all devices.

- The exception is Sky Q. Both main box and Mini box suffer catastrophic crashes after about 5 minutes of being connected to the Deco WiFi.

- This seems to be a known issue, with several threads on the subject in both these forums and the Sky Q forums.

- The best workaround for me was to switch the Deco WiFi to 'Access Point' mode. This stops the catastrophic crashes, at the cost of losing many of the value-add features of the Deco.

- Even then, Sky Q loses its connection to the WiFi periodically. At the moment, my Sky Q loses connection about once a week.

- The alternative workaround is to connect Sky Q to the Deco via Ethernet (as suggested above). For me, this introduces further compromise: it requires a Deco unit close to the Sky Q box(es), which makes their placement less optimal for the rest of the network (or requires further investment in additional units). 

For me, I chose to accept the flaky Sky connection as it was more important to have stable and fast WiFi for homeschooling and working from home. Under normal circumstances, I would have likely returned the Decos.

I'd be interested to hear how the visit from the Sky engineer goes. Best of luck.

@ollycrook6 

what I had to do to resolve my sky main box from

hanging when connecting to my x60 boxes was to change the operation from router mode to access point, it automatically set them to router mode even though I have a Tp link Ar2800 router connected, once I changed this I also did a software update on the sky box as this was suggested as a fix on another forum, once all this was done the sky box connected okay at first and I left it overnight, I came down the next day it it had lost the ssid so I connected it again and so far the Word is good, the sky mini box connected okay too.  It's a real shame that you lose so much functionality when u switch to Access point mode as you lose the Trend micro av etc.  But the wifi is great all around the house now with 2 x60 devices. I hope this helps