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Archer VR2100 - randomly reboots/unstable

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Archer VR2100 - randomly reboots/unstable

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Archer VR2100 - randomly reboots/unstable
Archer VR2100 - randomly reboots/unstable
2021-02-21 07:54:46 - last edited 2021-02-21 07:59:15
Model: Archer VR2100  
Hardware Version: V1
Firmware Version: 1.6.0 0.9.1 v009e.0 Build 210204 Rel.52604n

Because no one reaction on https://community.tp-link.com/en/home/forum/topic/225790 I'm creating own topic.

 

Firstly. Last beta firmware no help. It is still absolute same. 

 

My last crash: 19.2.2021 22:30

 

Some weird unstable behaviour:

20.2.2021 16:30 - minimum errors. It seems stable.

 

20.2.2021 22:25 Modem runs more than 15hours (it seems as critial time, modem is generating unexpect errors). 

 

I'm going to sleep (no active download, upload, nothing).

 

20.2.2021 8:34 - there is 1 307 474. Internet start drops speed. Today I'm waiting again unplanned restart. 

(i don't want restart modem manually) 

 

This errors generate modem. No DSL line. Verified by ISP (O2 Telefonica Czech Republic) with diagnostic tools DSL line. Restart modem will solve this, but i'm waiting to crash because i think this problems are connected. 

 

Logs: Who designed a modem that clears logs after a reboot?

But I can calm you down. I have enabled remote logs (rsyslog) and there is no exception with cause msg about crash. (yea it's bad message)

 

 

What next as customer? Thank you. :)

 

 

 

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#1
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5 Reply
Re:Archer VR2100 - randomly reboots/unstable
2021-02-21 18:51:22 - last edited 2021-02-21 18:54:19

And crash! But with news! Modem didn't restart and crash only connection. There is screenshots:

 

My last stats what i saved:

 

 

All icons on routers was fine! DSL too. I restarted the modem and everything was fine again. Screenshot after restart:

 

Last 16min from logs (bolded line crash i think...):

2021-02-21 19:20:16 [7] PPP: sent [LCP EchoReq id=0xd8 magic=0xe5132b1e]
2021-02-21 19:20:16 [7] PPP: rcvd [LCP EchoRep id=0xd8 magic=0x137c9e81]
2021-02-21 19:20:46 [7] PPP: sent [LCP EchoReq id=0xd9 magic=0xe5132b1e]
2021-02-21 19:20:46 [7] PPP: rcvd [LCP EchoRep id=0xd9 magic=0x137c9e81]
2021-02-21 19:21:16 [7] PPP: sent [LCP EchoReq id=0xda magic=0xe5132b1e]
2021-02-21 19:21:16 [7] PPP: rcvd [LCP EchoRep id=0xda magic=0x137c9e81]
2021-02-21 19:21:46 [7] PPP: sent [LCP EchoReq id=0xdb magic=0xe5132b1e]
2021-02-21 19:21:46 [7] PPP: rcvd [LCP EchoRep id=0xdb magic=0x137c9e81]
2021-02-21 19:22:16 [7] PPP: sent [LCP EchoReq id=0xdc magic=0xe5132b1e]
2021-02-21 19:22:16 [7] PPP: rcvd [LCP EchoRep id=0xdc magic=0x137c9e81]
2021-02-21 19:22:46 [7] PPP: sent [LCP EchoReq id=0xdd magic=0xe5132b1e]
2021-02-21 19:22:46 [7] PPP: rcvd [LCP EchoRep id=0xdd magic=0x137c9e81]
2021-02-21 19:23:16 [7] PPP: sent [LCP EchoReq id=0xde magic=0xe5132b1e]
2021-02-21 19:23:16 [7] PPP: rcvd [LCP EchoRep id=0xde magic=0x137c9e81]
2021-02-21 19:23:46 [7] PPP: sent [LCP EchoReq id=0xdf magic=0xe5132b1e]
2021-02-21 19:23:46 [7] PPP: rcvd [LCP EchoReq id=0x67 magic=0x137c9e81]
2021-02-21 19:23:46 [7] PPP: sent [LCP EchoRep id=0x67 magic=0xe5132b1e]
2021-02-21 19:23:46 [7] PPP: rcvd [LCP EchoRep id=0xdf magic=0x137c9e81]
2021-02-21 19:24:16 [7] PPP: sent [LCP EchoReq id=0xe0 magic=0xe5132b1e]
2021-02-21 19:24:16 [7] PPP: rcvd [LCP EchoRep id=0xe0 magic=0x137c9e81]
2021-02-21 19:24:46 [7] PPP: sent [LCP EchoReq id=0xe1 magic=0xe5132b1e]
2021-02-21 19:24:46 [7] PPP: rcvd [LCP EchoRep id=0xe1 magic=0x137c9e81]
2021-02-21 19:25:16 [7] PPP: sent [LCP EchoReq id=0xe2 magic=0xe5132b1e]
2021-02-21 19:25:16 [7] PPP: rcvd [LCP EchoRep id=0xe2 magic=0x137c9e81]
2021-02-21 19:25:46 [7] PPP: sent [LCP EchoReq id=0xe3 magic=0xe5132b1e]
2021-02-21 19:25:46 [7] PPP: rcvd [LCP EchoRep id=0xe3 magic=0x137c9e81]
2021-02-21 19:26:16 [7] PPP: sent [LCP EchoReq id=0xe4 magic=0xe5132b1e]
2021-02-21 19:26:24 [6] Httpd: DNS 1.1.1.1 resolve timeout for dns.msftncsi.com
2021-02-21 19:26:26 [6] Httpd: DNS 8.8.8.8 resolve timeout for dns.msftncsi.com
 

 

 

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#2
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Re:Archer VR2100 - randomly reboots/unstable
2021-02-21 20:08:49 - last edited 2021-02-21 20:28:54

But now, again crash and now regulary restart.

Activity on internet: teamspeak 3 client with one another people :X

Uptime modem about: max 2 hours. Screenshot after restart:

 

EDIT: 21:28 - again 

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#3
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Re:Archer VR2100 - randomly reboots/unstable
2021-02-21 23:09:37

Uptime 2 hours 42 minutes and modem generated 2 737 653 errors. And speed is unstable. Still I don't know why.

Today (21.02.2021) about 4 random crash. It's crazy.

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#4
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Re:Archer VR2100 - randomly reboots/unstable
2021-02-22 06:01:11

@Zajic 

 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

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#5
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Re:Archer VR2100 - randomly reboots/unstable
2021-02-22 08:24:41

@Kevin_Z Thank you Kevin. I will wait for response from your engineers.

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#6
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