RE605X timeout for Online Firmware and TP-link Cloud login

RE605X timeout for Online Firmware and TP-link Cloud login
RE605X timeout for Online Firmware and TP-link Cloud login
2021-03-01 00:43:58 - last edited 2021-06-08 09:42:24
Model: AX6000
Hardware Version: V1
Firmware Version: 1.0.3 Build 20201013 Rel. 151134

I purchased a brand new RE605X Range Extender to use with my AX6000 in a OneMesh config. OneMesh works perfectly.

 

There are 2 issues I have with the RE605X as per below (Please Note, both of these scenarios work perfectly fine on my AX6000)

 

1. Cannot connect to check Online Firmware

 

2. Timeout trying to log into TP-Link Cloud

 

 

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#1
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1 Accepted Solution
Re:RE605X timeout for Online Firmware and TP-link Cloud login-Solution
2021-06-08 09:42:19 - last edited 2021-06-08 09:42:24

 

Hello everyone, 

 

Please confirm your RE505X / RE605X firmware is the latest, if not, try to update the firmware manually to the latest first, then check again if it can connect to the cloud. 

 

You can download the latest firmware for the RE505X from the below link: 

https://www.tp-link.com/support/download/re505x/#Firmware

 

The latest firmware for RE605X from the below link:

https://www.tp-link.com/support/download/re605x/v1/#Firmware

 

Then refer to the guide below to update it:

https://www.tp-link.com/support/faq/1406/

 

If the issue persists, can you please confirm if this RE is connected to an Onemesh router? What is the model number & firmware of your router?

What if you disconnect the RE505X from the Onemesh network, and only leave it connected as a normal extender, will it be able to connect to the cloud server then link to the account?

 

Thank you very much!

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#6
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-03-01 09:59:41

@Freaky1 Hi,

thank you for your detailed post !

We tested these 2 models working together but failed to replicate the problem so far.

As this issue is quite special , we'd like to follow up on your case via email. Please check your inbox , thank you!

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#2
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-06-03 08:47:32 - last edited 2021-06-03 08:48:23

@Freaky1 Any solution for this? Even I am facing the same issue and reported as below. 

 

https://community.tp-link.com/en/home/forum/topic/266418?replyId=601762

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#3
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-06-03 09:30:04

@mvsiva  the issue was never resolved by support.

 

Spent many hours sending logs and screenshots to no avail.

 

The AP works fine other than not being able to check for firmware updates online.

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#4
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-06-03 09:55:12

@Freaky1 Thank you. Except for this issue of online firmware update and the cloud login, both the AP and repeater works fine. 

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#5
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Re:RE605X timeout for Online Firmware and TP-link Cloud login-Solution
2021-06-08 09:42:19 - last edited 2021-06-08 09:42:24

 

Hello everyone, 

 

Please confirm your RE505X / RE605X firmware is the latest, if not, try to update the firmware manually to the latest first, then check again if it can connect to the cloud. 

 

You can download the latest firmware for the RE505X from the below link: 

https://www.tp-link.com/support/download/re505x/#Firmware

 

The latest firmware for RE605X from the below link:

https://www.tp-link.com/support/download/re605x/v1/#Firmware

 

Then refer to the guide below to update it:

https://www.tp-link.com/support/faq/1406/

 

If the issue persists, can you please confirm if this RE is connected to an Onemesh router? What is the model number & firmware of your router?

What if you disconnect the RE505X from the Onemesh network, and only leave it connected as a normal extender, will it be able to connect to the cloud server then link to the account?

 

Thank you very much!

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#6
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-06-08 11:40:40

@Solla-topee latest firmware makes no difference. Support already checked this in my case.

 

And if you look at the screen shots in my opening post you can confirm my 605x is already on the latest firmware when I raised this issue.

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#7
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-06-08 15:08:23

@Freaky1 I upgraded to the firmware revision and it solved the same issue. 

 

Firmware version : 1.0.4 Build 20210514 Rel. 195836

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#8
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-06-08 22:42:43

@mvsiva do you have a link for this firmware please, I cannot locate it, even with the link posted above for he 605x. Thankyou !

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#9
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-06-09 03:53:39

@Freaky1 here is the link - https://www.tp-link.com/in/support/download/re605x/v1/#Firmware

 

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#10
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Re:RE605X timeout for Online Firmware and TP-link Cloud login
2021-06-09 04:33:09

@mvsiva thanks for the link.  It seems that firmware is EU region.

 

My region is AU and that firmware is not showing up. I wonder if it is safe to use ?

 

I wonder if TP-Link support can confirm, or make that newer firmware available in my region if it fixes the issue.

 

 

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#11
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