Continuous disconnections

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Continuous disconnections

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Continuous disconnections
Continuous disconnections
2021-03-05 14:51:16 - last edited 2021-03-14 14:34:51
Model: Archer MR600  
Hardware Version: V1
Firmware Version: 1.2.0 0.9.1 v0001.0 Build 20051 Rel.44954n

Good afternoon everybody ,
I ask you for help regarding my ARCHER MR600

Since it was purchased about 16 months ago, the router in question suffers at random disconnection, i.e. all the lights on the router are on but it is totally disconnected from the network.

The only solution is to turn it off and on again.

I repeat this problem happens at random ... it can pass a few hours or 4-5 days but I have not found a solution to the problem.

The firmware installed is the following. :
1.2.0 0.9.1 v0001.0 Build 20051 Rel.44954n

The Italian support is totally absent in this regard and the router does not have any updates available,

I also set up Google DNS but it didn't solve the problem

Can you please help me?

Thank you for the sure feedback on this.

Marcello

www.smaniotto.eu
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#1
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1 Accepted Solution
Re:Continuous disconnections-Solution
2021-03-07 06:20:50 - last edited 2021-03-14 14:34:51

@Marceobeo 

Try this if you can replicate the issue:

Call on the number of the sim which you are using in the router. If your internet disconnects after someone calls, try to forward the calls from that sim to another number. It worked for me.

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#2
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6 Reply
Re:Continuous disconnections-Solution
2021-03-07 06:20:50 - last edited 2021-03-14 14:34:51

@Marceobeo 

Try this if you can replicate the issue:

Call on the number of the sim which you are using in the router. If your internet disconnects after someone calls, try to forward the calls from that sim to another number. It worked for me.

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#2
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Re:Continuous disconnections
2021-03-08 10:12:39

@sujitombase 

 

Hi ,
interesting solution.

Yes, in fact I tried to call the number of the sim and suddenly the connection was dropped and it was not restored.
As soon as I can I try your solution.

Thanks for now
Very kind

www.smaniotto.eu
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Re:Continuous disconnections
2021-03-09 11:07:39

@Marceobeo 

I also think the solution is quite interesting and is there any special reason for that @sujitombase ?

Please also check the LTE band on the Archer MR600 to see whether it has changed to another one when the internet connection dropped;

--if it is, we have a beta firmware that could fix this issue due to the auto band switching;

By the way, did both wireless and Ethernet connections have the same issue?

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Re:Continuous disconnections
2021-03-09 11:28:52

@TP-Link 

I cannot give the answer immediately as the router is far from home and, due to national Covid restrictions, it will take several days to verify.
I am available eventually to test the beta firmware.

www.smaniotto.eu
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#5
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Re:Continuous disconnections
2021-03-14 14:39:43

@Marceobeo 

 

Thanks again @sujitombase for the tip.
I did as advised and solved the problem.
I am amazed that such a problem, certainly not subjective, has not yet been solved for years by tplink.

Fortunately, there are still good users like @sujitombase who offer support.

Tplink, it is clear that you have to invest heavily in firmware development by not using customers as betatester.

www.smaniotto.eu
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#6
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Re:Continuous disconnections
2021-03-15 11:34:56

@TP-Link 

UPDATE: the disconnection caused by a call on the router sim has been solved with the previous advice but unfortunately the router always disconnects by itself at random for no apparent reason.
The problem therefore remains.

www.smaniotto.eu
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#7
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