connection between deco x60 / x20 is often lost

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connection between deco x60 / x20 is often lost

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
connection between deco x60 / x20 is often lost
connection between deco x60 / x20 is often lost
2021-03-12 08:40:27
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.2.6 Build 20201013 Rel. 58271

Hey,

I started with a standard 3x X20 deco for my home, base station in the living room, connected as AP, 1 X20 on the first floor and an X20 in the attic. The connections did not go well in the attic, X20 regularly popped out (red flashing light), after removing the power and restarting I was able to work again for a while. Reset several times, network rebuilt, still same problem. To be on the safe side, bought an X60 extra, which is linked as a Basic AP to the modem and the 3 X20 distributed in the house. Constant problems in the attic and first floor. Blinking red light and the connection is gone. Power off and on again, then temporarily reconnected. If data goes over the line, it will pop out. The X60 has already received different firmware from Chat support, but that does not solve the problem. It seems that the X20 is not functioning properly.

 

I feel like the furthest away APs are trying to connect to the main AP and cannot hold this connection. It will be helpful if the APs share their connections across the floor down, but it won't.

 

I hope someone can help me because I can't work this way.

 

Greetings, Rene

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Re:connection between deco x60 / x20 is often lost
2021-03-16 01:23:08

@RQW 

Thank you very much for your time and patience.

I would forward your case to the senior engineers for more help.

At the same time, could you please help me check the following information:

1. Can I have a picture of the detailed network topology/ floor map about the Deco units;

2. One of the Deco X20 is on firmware 1.2.5, while the others are 1.2.6; could you please log into the web UI and manually upload the latest 1.2.6 firmware:

https://static.tp-link.com/2020/202011/20201102/Deco_X20_V1_1.2.6_201013.zip 

 

Thank you and wait for your reply.

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Re:connection between deco x60 / x20 is often lost
2021-03-16 20:47:41
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Re:connection between deco x60 / x20 is often lost
2021-03-18 10:25:06

@RQW 

Thank you very much for your detailed information.

I have forwarded your case to the senior engineers for further assistance and please have a check of your email box.

Thanks a lot.

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