AX73 - Cannot use white list access control

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AX73 - Cannot use white list access control

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AX73 - Cannot use white list access control
AX73 - Cannot use white list access control
2021-03-12 15:49:48 - last edited 2021-03-29 01:39:48
Model: Archer AX73  
Hardware Version: V1
Firmware Version: 1.0.1 Build 20200908 rel.69273(5553)

Deal All,

 

I always use white list access control to limit device to connect to my router but after I buy tp-link ax73 and change to use ax73, Before I add mac address to white list, everything work fine buu after I manual add mac address to white list access control and restart router, my device cannot be connected to wifi.

 

Reproduce Step:

1. Make sure device can be connected to router wifi.

2. Open http://tplinkwifi.net in browser and login

2. Turn on access control in security menu

3. Check white list option

4. Manual add device mac address to the list

5. Click Save

6. Restart router

 

Actual Result: My device in the list cannot be connected

Expected Result: Only device mac address in the white list can be connected, if it is not in the white list, cannot connect to wifi

 

Please help me to configure to use white list if this is not an issue

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#1
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2 Accepted Solutions
Re:Cannot use white list access control-Solution
2021-03-28 07:23:53 - last edited 2021-03-29 01:39:48

@Kevin_Z , Your beta firmware works fine and my issue is fixed, Thank you for your help.

 

And is it possible to fix the next official firmware?

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#14
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Re:Cannot use white list access control-Solution
2021-06-23 08:26:04 - last edited 2021-06-23 08:26:09

Hi @Mauro.Chaves and those who may encounter the similar issue reported here, please check the solution we provided in the below thread:

[Solution] Cannot connect to Archer AX73 network after enabling Access Control Whitelist

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#17
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17 Reply
Re:Cannot use white list access control
2021-03-12 21:10:57 - last edited 2021-03-12 21:15:13

@sakchaij 

 

Hi,

 

I don't know how the configuration GUI looks on your AX73 with current firmware (can you post a picture?), but when changing to Whitelist mode for the first time on my AX50 I have to click "Save" right after I select "Whitelist", because otherwise the configuration page will not switch to Whitelist-mode and it will keep showing the table where devices are added for blacklisting.

 

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#2
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Re:Cannot use white list access control
2021-03-13 00:10:15 - last edited 2021-03-13 00:52:29

@woozle , I already clicked on save button and this feature works fine after click save.

 

But, If you restart router by turn off/on or click reboot menu, after router is restarted, I cannot connect to wifi again.

 

The key point: you have to restart your router.

 

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#3
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Re:AX73 - Cannot use white list access control
2021-03-13 00:59:09

May be relates to this topic, https://community.tp-link.com/en/home/forum/topic/252244

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#4
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Re:Cannot use white list access control
2021-03-13 01:03:14

@sakchaij 

 

Ok, that sounds like this is a bug in the firmware then.

 

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#5
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Re:Cannot use white list access control
2021-03-13 03:48:10

@woozle , Yes, I think so, and not sure when tp-link will official release firmware to fix this issue?

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#6
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Re:Cannot use white list access control
2021-03-13 11:48:24

@sakchaij 

https://static.tp-link.com/2020/202012/20201211/Archer%20AX73(JP)_V1.0_201112.zip

from

https://www.tp-link.com/jp/support/download/archer-ax73/#Firmware

Tech support gave me this version. Its official for EU, not Japan only.

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#7
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Re:Cannot use white list access control
2021-03-13 12:15:33

@STN , Thank you for your firmware link, I'll try and will let you know the result.

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#8
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Re:Cannot use white list access control
2021-03-13 13:07:40

@STN , Before I install this firmware, I've question, Because my router is Thailand model, Is it possible to install firmware from other country (EU, JP) ?

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#9
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Re:Cannot use white list access control
2021-03-16 03:48:53

@sakchaij 

 

Can you confirm if it is an EU version or US version? Please check this on the router bottom label.

 

If it is a US version, please DON'T install that firmware on your device. We will soon confirm this issue, and will provide you a solution.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#10
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Re:Cannot use white list access control
2021-03-16 05:13:55

@Kevin_Z , Thank you for your response, I'll confirm you on Saturday.

 

As check in tp-link Thailand website (https://www.tp-link.com/th/support/download/archer-ax73/#Firmware), it is US version. but I'll see and confirm it again.

 

As Talk with local support (TP-LINK Thailand), They try to investigate on their router (AX73) but they cannot reproduce it.

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#11
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