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Powerline adapters going to sleep

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Powerline adapters going to sleep

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

nickb12

2021-03-19 11:13:36

Posts: 1

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Solutions: 0

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Registered: 2021-03-19

Powerline adapters going to sleep

2021-03-19 11:13:36

Model: TL-WPA4220 KIT

Hardware Version: V4

Firmware Version:

Any ideas:

powerline adapters connected to Archer router work fine. However, about every few days, either of the adapters will not connect to devices. The powerline light is on.

Power save mode disabled on the base unit

Latest firmware

on the tpPLC page, the blue icons are greyed out on the adapter which is not transmitting. Happens to both adapters randomly.

Turn off and turn on the adapter fixes but any ideas how to stop this happening??

Cheers

1 Reply

Solla-topee

2021-03-24 12:19:57

Posts: 13379

Helpful: 2307

Solutions: 1925

Stories: 8

Registered: 2020-05-19

Re:Powerline adapters going to sleep

2021-03-24 12:19:57

@nickb12 Hello,

Thank you for your clear post.

Do you mean powerline Led is Solid On when one of the extender lost Internet? May I know when did you purchase the powerline extenders and when did this issue begins.

At that time, make sure computer is connected to that powerline extender by cable or by WiFi, and e check the IP address and gateway and send us a photo, thank you.

Please ping IPv4 default gateway, and send us the ping result at that time:

How to check IP address : https://www.tp-link.com/support/faq/838/

How to use Ping command: https://www.tp-link.com/support/faq/425/

At the same time we'd like to follow up your case via email with subject title " 【Forum ID 257790】and may need to escalate case for further analysis, please check your inbox

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Powerline adapters going to sleep

Powerline adapters going to sleep

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