[Troubleshooting] Fail to switch the Deco working mode using the latest Deco APP (2.6.x version)

[Troubleshooting] Fail to switch the Deco working mode using the latest Deco APP (2.6.x version)
[Troubleshooting] Fail to switch the Deco working mode using the latest Deco APP (2.6.x version)
2021-04-29 08:20:52 - last edited Wednesday
Model: Deco
Hardware Version:
Firmware Version:

This Article Applies to:

All Deco models

Deco APP 2.6.x version (iOS and Android)

 

Issue Description/Phenomenon:

Some customers may found that they cannot change the Deco working mode from Router to Access Point, or vice versa. There are 2 cases:

 

Case 1

With the upgrade of the Deco APP, the alteration of operation mode needs to be under the local network since 2.6.x, which means you are required to connect the Wi-Fi of Deco to change the operation mode.

 

Case 2

You are connected to the Deco network, but still failed to change the Deco working mode, the option is grayed out.

 

Troubleshooting suggestions:

 

Step 1

Check and ensure your phone is connected to the Deco network. Try to disable the Wi-Fi, then enable it on the phone to confirm.

 

Step 2

Make sure there is no VPN connection on the phone.

 

Step 3

Kill the Deco app, restart the phone, re-launch the Deco app, check again if you can change the working mode.

 

Step 4

If none of these works, send an app log to the support engineers for further investigation with the subject ‘TP-Link Community- [Forum ID 262816] Fail to switch the Deco working mode’.

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