[Troubleshooting] Fail to switch the Deco working mode using the latest Deco APP (2.6.x version)

[Troubleshooting] Fail to switch the Deco working mode using the latest Deco APP (2.6.x version)
[Troubleshooting] Fail to switch the Deco working mode using the latest Deco APP (2.6.x version)
a week ago - last edited Friday
Model: Deco
Hardware Version:
Firmware Version:

This Article Applies to:

All Deco models

Deco APP 2.6.x version (iOS and Android)

 

Issue Description/Phenomenon:

Some customers may found that they cannot change the Deco working mode from Router to Access Point, or vice versa. There are 2 cases:

 

Case 1

You are managing the Deco network remotely from an outside network, which is not allowed on the latest Deco APP 2.6.x. You are asked to do this by connecting the phone to the Deco Wi-Fi network, then you can change the working mode.

 

Case 2

You are connected to the Deco network, but still failed to change the Deco working mode, the option is grayed out.

 

 

Troubleshooting suggestions:

 

Step 1

Check and ensure your phone is connected to the Deco network. Try to disable the Wi-Fi, then enable it on the phone to confirm.

 

Step 2

Make sure there is no VPN connection on the phone.

 

Step 3

Kill the Deco app, restart the phone, re-launch the Deco app, check again if you can change the working mode.

 

Step 4

If none of these works, send and app log to the support engineers for further investigation with the subject ‘TP-Link Community- [Forum ID 262816] Fail to switch the Deco working mode’.

 

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