Only 2 lights on

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Only 2 lights on

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Only 2 lights on
Only 2 lights on
2021-05-11 13:47:54 - last edited 2021-05-12 09:42:18
Model: Archer C7  
Hardware Version:
Firmware Version:

Only 2 lighrs are green: the 1st and the 7tg (planet). My modem's lights are all on correctly. 

 

I tried resetting many times by turning off and on, then by holding reset button for 10 seconds, it didnt resolve it.

 

This just happened now and I have a class in 2 hours. Please assist as soon as possible.

 

Thanks

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Re:Only 2 lights on
2021-05-13 06:09:51

@Number7120 

 

Do you still use the original power adapter? Was there any power cut or bad weather or firmware upgrading before it behaves abnormally? 

 

Are you able to access its web UI from a browser? What is the hardware and firmware version? You can check if you can upgrade the router firmware via TFTP:

https://community.tp-link.com/en/home/stories/detail/582

 

When and where did you buy this also? If nothing can make it power on correctly, you may need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

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