Fail to Subscribe to the HomeShield Pro Service

Fail to Subscribe to the HomeShield Pro Service

Fail to Subscribe to the HomeShield Pro Service
Fail to Subscribe to the HomeShield Pro Service
2021-05-13 01:37:08 - last edited 2022-06-22 12:31:30
Model: Archer AX73  
Hardware Version: V1
Firmware Version:

This Article Applies to:

All HomeShield models, such as Archer AX73 v1, Archer AX90 v1.

 

Issue Description/Phenomenon:

When you try to subscribe to the HomeShield Pro Service on the TP-Link router, or try to enable the HomeShield Pro Service, there is a probability that you will get one of the following error information, causing that you are unable to continue with the subscription:

1. "5002 error"

2. "Couldn't apply HomeShield Pro to your network"

3. "please contact the system manager with the requestId:xxxxxxxxxxx"

4. Failed to enable any paid features.

 

Troubleshooting Suggestions:

It's suggested to refer to the article below to check the phone settings first:

Why can’t I subscribe to the HomeShield service?

 

If the above suggestions don't help resolve the issue, we encourage our customers to contact and report the issue to TP-Link Help Desk via email with the Subject ‘TP-Link Community- [Forum ID 264368] Fail to Subscribe to the HomeShield Pro Service’, do remember to include the following information in the email:

1. Your TP-Link ID/Account (this is necessary)

2. Model and firmware version of the TP-Link device

3. The exact time when the error occurred

 

Thank you.

 

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