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Network cables do not lock into PA8030P - bad design or a fault

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Network cables do not lock into PA8030P - bad design or a fault

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Network cables do not lock into PA8030P - bad design or a fault
Network cables do not lock into PA8030P - bad design or a fault
2021-06-04 11:23:46
Model: TL-PA8033P KIT  
Hardware Version: V3
Firmware Version:

Hi I have just bought a TP-PA8033P kit and the 3port PA8030 has a problem.  The casing obscures the recess that the network cable plugs lock into.  The result is the network cables fit, but you can easily pull or knock them out.  They don't lock in place.  

 

Is this a design flaw or a fault and I should return them?

 

See below the 80803

 


This is what a socket should look like

 

 

Anyone else seen this?

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#1
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5 Reply
Re:Network cables do not lock into PA8030P - bad design or a fault
2021-06-09 03:01:54

@TheBood Good day, 

 

Thank you for your feedback, may I have a photo of back label of TL-PA8030P showing its MAC address & SN number? 

If you change a different Ethernet cable, is there any similar problem?

It could be the issue on particular unit,  if this affects the usage, you could contact retailer to exchange one within warranty.

Thank you for your understanding~

 

 

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#2
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Re:Network cables do not lock into PA8030P - bad design or a fault
2021-06-09 09:30:34

@Solla-topee 

 

Hi It is definitely a design floor.  Tested with all good cables.  My background is engineering (SW and Systems) I am very familiar with ethernet cabling.

 

I could cut into the plastic and that would fix the problem, but void any warranty.

 

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#3
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Re:Network cables do not lock into PA8030P - bad design or a fault
2021-06-09 12:20:03 - last edited 2021-06-09 12:39:34

@TheBood Hello,

 

Thank you for your reply, i was not able to see the photo can you send the photo again? 

What is the MAC& SN number & US/ EU version on the back label of the TL-WPA8030P V3 ? 

TL-PA8010P  Ethernet port looks fine , right? We will make feedback to related department about the design. 

 

Thank you in advance.

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#4
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Re:Network cables do not lock into PA8030P - bad design or a fault
2021-06-09 14:03:12

@Solla-topee 

 

Hi 

MAC:  98-48-27-7B-7F-65

S/N:  2209188A01900

 

 

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#5
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Re:Network cables do not lock into PA8030P - bad design or a fault
2021-06-10 02:07:43

@TheBood  Thank you very much for the information,   we will let related department know about this case for further investigation. 

Have a nice day. 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#6
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